# \[Known Issue - XBOX\] Purchases not working

**URL:** https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104
**Category:** Bug Reports
**Created:** [February 8, 2025, 6:51pm UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104 "2025-02-08T18:51:02Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![pit](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@pit](https://community.gemsofwar.com/u/pit)
#### Post date: [February 8, 2025, 6:51pm UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104/1 "2025-02-08T18:51:02Z")

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![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/c/7c1a66219c23b5f7209c368e10e76878a00bce4a.jpeg)  
 ![IMG_0526](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/b/cb22881c8e1ac02884a5a65019d64d48fbadc044.jpeg)

I changed profile and it still wouldn’t allow me to purchase

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### Author: ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [February 9, 2025, 10:15pm UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104/2 "2025-02-09T22:15:23Z")

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Moved this to it’s own thread, as while it is related to the updated SDK, it is it’s own issue.  
And one we are also currently investigating.

As soon as we have more information, I’ll update this thread.

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### Author: ![Tyrion\_Shark](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tyrion_shark/32/87138_2.png) [@Tyrion\_Shark](https://community.gemsofwar.com/u/Tyrion_Shark)
#### Post date: [February 13, 2025, 12:52am UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104/3 "2025-02-13T00:52:40Z")

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Following as I am having similar issue with a different offer (already reported)

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### Author: ![GODZILLA](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/godzilla/32/102937_2.png) [@GODZILLA](https://community.gemsofwar.com/u/GODZILLA)
#### Post date: [March 25, 2025, 12:51am UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104/4 "2025-03-25T00:51:53Z")

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Any new informations yet, @Jeto ?

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### Author: ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [March 25, 2025, 1:02am UTC](https://community.gemsofwar.com/t/known-issue-xbox-purchases-not-working/87104/5 "2025-03-25T01:02:45Z")

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Everyone who has been experiencing **this** issue, has submitted tickets - if you are still having purchasing issues since Feb 13th and not posted anything in here or a ticket, then please do so.

Do not have more information, as I have been back and forth replying to affected players while we are still investigating.