# \[Known Issue\] Unable to purchase the Exalted Pass+

**URL:** <https://community.gemsofwar.com/t/known-issue-unable-to-purchase-the-exalted-pass/81254>\
**Category:** Bug Reports\
**Created:** [September 6, 2023, 12:39pm UTC](https://community.gemsofwar.com/t/known-issue-unable-to-purchase-the-exalted-pass/81254 "2023-09-06T12:39:22Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![KINGOLLIE](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kingollie/32/74564_2.png) [@KINGOLLIE](https://community.gemsofwar.com/u/KINGOLLIE)\
**Post date:** [September 6, 2023, 12:39pm UTC](https://community.gemsofwar.com/t/known-issue-unable-to-purchase-the-exalted-pass/81254/1 "2023-09-06T12:39:22Z")

</div>

**Platform, device version and operating system:**  
PS5

**Screenshot or image:**

 ![IMG_3084](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/2/f252572c48ef54bff5b32d5a381a401494fcde02.jpeg)

**What you were expecting to happen, and what actually happened:**  
Expecting to see a price and to be able to click on the price button to purchase it. The Botton is blank and I can’t click on it.

**How often does this happen? When did it begin happening?**  
Since 7.1 update

**Steps to make it happen again**  
click on the Exalted Path the the Hero Level section then click on Purchase Pass+

---

<div class="post-metadata">

**Author:** ![pkayos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/pkayos/32/8269_2.png) [@pkayos](https://community.gemsofwar.com/u/pkayos)\
**Post date:** [September 6, 2023, 5:47pm UTC](https://community.gemsofwar.com/t/known-issue-unable-to-purchase-the-exalted-pass/81254/2 "2023-09-06T17:47:01Z")

</div>

Exact same issue on PS4.

---

<div class="post-metadata">

**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [September 6, 2023, 10:16pm UTC](https://community.gemsofwar.com/t/known-issue-unable-to-purchase-the-exalted-pass/81254/3 "2023-09-06T22:16:11Z")

</div>

Hey all,  
Believe this icon being blank is linked to the new Sony purchases have yet to be passed and pushed to live.  
But in the meantime, there are some offers on Sony that are unavailable and as soon as we have more information back from Sony, we will update this article.

> **[\[SONY\] Adventurer's Path & new purchases not currently available](https://gemsofwar.zendesk.com/hc/en-us/articles/7828661841167--SONY-Adventurer-s-Path-new-purchases-not-currently-available)**
>
> Select 'follow' in the top right-hand corner to be notified of any updates to this issue
> Status
> Awaiting submission to pass.
>  
> The Issue
> On PlayStation, a number of new offers are not yet active. 
> ...