# \[KNOWN ISSUE\] Stuck at Warbands Tutorial Screen

**URL:** <https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198>\
**Category:** Bug Reports\
**Created:** [July 28, 2021, 10:53pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198 "2021-07-28T22:53:17Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![G3M1N1](https://avatars.discourse-cdn.com/v4/letter/g/dbc845/32.png) [@G3M1N1](https://community.gemsofwar.com/u/G3M1N1)\
**Post date:** [July 28, 2021, 10:53pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/1 "2021-07-28T22:53:17Z")

</div>

Xbox Series

Every time I log in and move out from a menu, I get kicked into the tutorial on buying Warbands. It’s gets to the purchase screen and doesn’t allow me to make a section, change menus or go back.

---

<div class="post-metadata">

**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [July 28, 2021, 11:06pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/2 "2021-07-28T23:06:29Z")

</div>

@G3M1N1

Can you send through a ticket, so we can get to fixing this for you?  
If possible include a screenshot of the Warband tutorial screen, or photo.

Getting stuck in the Warbands tutorial was a Known Issue.

Jeto - Support Human 🧙🏻‍♀️

---

<div class="post-metadata">

**Author:** ![G3M1N1](https://avatars.discourse-cdn.com/v4/letter/g/dbc845/32.png) [@G3M1N1](https://community.gemsofwar.com/u/G3M1N1)\
**Post date:** [July 29, 2021, 10:34pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/3 "2021-07-29T22:34:28Z")

</div>

![20210729_183333](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/4/1437cd0feae9b339f082b1c444ec0a2d7e4cf3c6.jpeg)

Can’t move beyond this screen

---

<div class="post-metadata">

**Author:** ![OneWorld](https://avatars.discourse-cdn.com/v4/letter/o/48db29/32.png) [@OneWorld](https://community.gemsofwar.com/u/OneWorld)\
**Post date:** [July 29, 2021, 11:43pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/4 "2021-07-29T23:43:34Z")

</div>

You can submit a ticket here:

[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![Chikininabizkit](https://avatars.discourse-cdn.com/v4/letter/c/977dab/32.png) [@Chikininabizkit](https://community.gemsofwar.com/u/Chikininabizkit)\
**Post date:** [December 8, 2022, 10:57pm UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/5 "2022-12-08T22:57:01Z")

</div>

This has been happening on my phone, my tablet, and my PS4 for _years_. Now it also happens on my PS5. I see tons of complaints. How is this still a problem? Unbelievable. You guys realize this makes the game almost unplayable, right?

---

<div class="post-metadata">

**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 9, 2022, 3:43am UTC](https://community.gemsofwar.com/t/known-issue-stuck-at-warbands-tutorial-screen/71198/6 "2022-12-09T03:43:22Z")

</div>

Hey @Chikininabizkit , this bug was fixed quite awhile ago but if your account is already stuck in the loop we may need to manually fix your account. Can you please let me know your invite code so we can fix this for you?