# \[KNOWN ISSUE\] Problem with smile icons in icon menu and chats

**URL:** <https://community.gemsofwar.com/t/known-issue-problem-with-smile-icons-in-icon-menu-and-chats/74648>\
**Category:** Bug Reports\
**Created:** [March 16, 2022, 9:09am UTC](https://community.gemsofwar.com/t/known-issue-problem-with-smile-icons-in-icon-menu-and-chats/74648 "2022-03-16T09:09:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Hypocrypt](https://avatars.discourse-cdn.com/v4/letter/h/c77e96/32.png) [@Hypocrypt](https://community.gemsofwar.com/u/Hypocrypt)\
**Post date:** [March 16, 2022, 9:09am UTC](https://community.gemsofwar.com/t/known-issue-problem-with-smile-icons-in-icon-menu-and-chats/74648/1 "2022-03-16T09:09:57Z")

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iOS, iPad Pro 2 (12.9”), iOS 15.3.1

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
Instead of icons in chat and icons menu I see light brown rectangles (no images in icons but just light brown background)

**How often does this happen? When did it begin happening?**  
I noticed this bug about a week ago. At that time I installed Gems of War upgrade from the App Store but I’m not sure if this upgrade caused problem.

**Steps to make it happen again**  
This problem exists from the time I first noticed it and it never disappeared.

**What I tried to do to fix problem**

1. Download all resources
2. Restart Gems of War
3. Restart iPad
4. Delete and install Gems of War

Nothing helped to resolve this bug

Thank you

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**Author:** ![havok6669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/havok6669/32/72792_2.png) [@havok6669](https://community.gemsofwar.com/u/havok6669)\
**Post date:** [March 16, 2022, 10:36am UTC](https://community.gemsofwar.com/t/known-issue-problem-with-smile-icons-in-icon-menu-and-chats/74648/2 "2022-03-16T10:36:13Z")

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Already posted can check existing bug reports using the filters it helps to minimize duplicate posts by posting within the existing thread.  
 ![bug reports](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/8/f8ea7c5f78d49af33aad906606f445f62d4fb3ec.jpeg)

> [@\[Reported\] Little brown Boxes now instead of emojis on iOS since 6.2 update](https://community.gemsofwar.com/t/reported-little-brown-boxes-now-instead-of-emojis-on-ios-since-6-2-update/74563/3):
>
> thanks for the info!

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**Author:** ![LummoxJR](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lummoxjr/32/209_2.png) [@LummoxJR](https://community.gemsofwar.com/u/LummoxJR)\
**Post date:** [April 22, 2022, 12:23am UTC](https://community.gemsofwar.com/t/known-issue-problem-with-smile-icons-in-icon-menu-and-chats/74648/3 "2022-04-22T00:23:58Z")

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It’s been over a month with this. It should have been fixed 2 weeks after the last patch came out, allowing for iOS’s schedule limitations. Can we get an update on this?