# \[known issue - investigating\] Unity Error
**URL:** https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831
**Category:** Bug Reports
**Created:** [June 12, 2026, 2:44am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831 "2026-06-12T02:44:25Z")
**Posts on this page:** 14
**Page:** 1
### Author:  [@lettuceNcarrots](https://community.gemsofwar.com/u/lettuceNcarrots)
#### Post date: [June 12, 2026, 2:44am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/1 "2026-06-12T02:44:25Z")
**Platform, device version and operating system: PC, Win 11**
**Screenshot or image:** Tried to embed the screenshot, but it didn’t work.
**What you were expecting to happen, and what actually happened:**
_Was playing a round against the computer and I got the message, the game crashed._
**How often does this happen? When did it begin happening?**
_June 6, 2026. It happened a few more times for about a day or two. Then it stopped._
**Steps to make it happen again**
\*Haven’t a clue. Hasn’t happened since then.\ ***strong text**
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [June 12, 2026, 3:04am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/2 "2026-06-12T03:04:56Z")
These Unity issues have been reported before. I am waiting to get more information from the team as it’s hard to determine why these are happening for some people and not everyone, as the issue itself is Unity crashing. So, if it was a whole game data issue, you would expect everyone to get this Unity crashing error.
I don’t have any troubleshooting I can share, other than just making sure you have recently verified your game files on Steam.
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### Author:  [@canadademon](https://community.gemsofwar.com/u/canadademon)
#### Post date: [June 12, 2026, 4:00am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/3 "2026-06-12T04:00:34Z")
For me, I believe I started seeing an increase in crashes on PC around the 9.1 update.
I try to load up the game and it’ll just crash out. I’ll close it, restart and then it’s fine. I’m struggling to remember if it happened during a battle, but I don’t play very much right now.
Unfortunately I cannot give any more details than that.
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### Author:  [@Supa-N00b](https://community.gemsofwar.com/u/Supa-N00b)
#### Post date: [June 12, 2026, 6:13am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/4 "2026-06-12T06:13:58Z")
I too have noticed completely random (ie every time it’s happened, what was being done in the game was different) crashes to the home screen. It has cost me sigils in underspire as well as the weekly guild events, but hey.
No message, no nothing.
Android, Samsung.
Edit to add
Friday 11:38 cat opening glory chests. Game crashed
Not sure if this is the same as the unity error in the OP. But this crash has been happening since 9.2
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 9, 2026, 12:10am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/5 "2026-07-09T00:10:28Z")
For everyone who is experiencing Unity error crashing, I have made it it’s own article which goes over what specific information the dev team need to investigate.
Currently we are unable to pinpoint a single cause, as each log we have from players seems to point to something different. So, we are still trying to just work out if it is even something on our side we can resolve, or there is something happening with some players PC’s causing it.
> **[Unity Errors](https://infinityplus2.freshdesk.com/support/solutions/articles/150000229687-unity-errors)**
>
> We are currently in the process of investigating reports from PC users of Unity errors, causing Gems of War to crash. To assist our support and development team pinpoint the cause of this issue, we require some files from your PC along with y...
For now, it’s still being investigated while we gather more information.
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### Author:  [@Risa](https://community.gemsofwar.com/u/Risa)
#### Post date: [July 11, 2026, 6:30am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/6 "2026-07-11T06:30:41Z")
It happened to me in Tuesday this week (July 7th, from 0:00 to 13:00 or so, China time, GMT+8). It happened on two computers, one win 10 and one win 11, so probably not something system specific. During that time I cannot connect to in-game chat, and unity crash popped up about 1 minute after game program started, every time. When unity crash popped up, the game froze. When that pop-up finish its activity, the game flowed again for about less than 1 second, then closed.
My guess is clashes relate to chat. When chat service is not available for some reason, the sub program crashes.
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### Author:  [@Marcus](https://community.gemsofwar.com/u/Marcus)
#### Post date: [July 14, 2026, 4:59am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/7 "2026-07-14T04:59:14Z")
This is a serious issue and it has already happened to many players. Why hasn’t there been an in-game announcement to warn everyone? I was on an 800-PvP win streak, pushing toward my goal of 4,000 wins. Because the game crashed, now I have to start all over again. Unbelievable! Is it possible to restore my streak or revert the loss?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 14, 2026, 5:41am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/8 "2026-07-14T05:41:59Z")
It’s not possible to constantly have an announcement, when we cannot pin point why this is happening to some players.
Which is why in the known issues article I wrote, there are the specific information we need when people report this issue, so I can share that information with the devs so we can find out why
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### Author:  [@Marcus](https://community.gemsofwar.com/u/Marcus)
#### Post date: [July 14, 2026, 7:40am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/10 "2026-07-14T07:40:28Z")
I don’t think it’s fair to leave players clueless about game-breaking bugs and crashes. At the very least, there should be an easy-to-remember, accessible place for tracking major gameplay issues so that players can anticipate the risks before playing. I don’t want to dig through dozens of forum posts every single day just to check if the game is safe to play, and find the problem I’m dealing with.
Based on your post, I suppose the issue is mainly on PC. It means playing on Android is way safer than on PC for this issue, right? That’s a super useful info more players should know about. Why is there no public notification about it?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 14, 2026, 10:05pm UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/11 "2026-07-14T22:05:51Z")
The Unity issue, only affects PC
> [@Marcus](#):
>
> there should be an easy-to-remember, accessible place for tracking major gameplay issues
We have a whole help centre and game guide website, with articles on all of this.
> **[Known Issues](https://infinityplus2.freshdesk.com/support/solutions/articles/150000207951-known-issues)**
>
> A list of game bugs in Gems of War that the game team is aware of. This list is not a totally comprehensive guide of all bugs currently active. We are doing our best to ensure we have listed as many issues as possible and continue to update th...
There are few games that have known issues lists, viewable in-game, without needing to get linked out to a website.
> [@Marcus](#):
>
> Why is there no public notification about it?
I am also unaware of a game that goes beyond having a known articles page, a help centre with articles, as well as regularly maintains bug report threads in a community forum? So, I’m not sure how much more we can share issues with players, without it becoming disruptive itself to players
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### Author:  [@Marcus](https://community.gemsofwar.com/u/Marcus)
#### Post date: [July 15, 2026, 5:18am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/12 "2026-07-15T05:18:53Z")
> [@Jeto](#):
>
> I am also unaware of a game that goes beyond having a known articles page, a help centre with articles, as well as regularly maintains bug report threads in a community forum? So, I’m not sure how much more we can share issues with players, without it becoming disruptive itself to players
Via the in-game mailbox or news announcement board? I don’t mean the game has to list every ongoing bug or issue. Just a simple reminder would be enough, such as: “Alert: A few nasty bugs are loose and might ruin your gameplay. Visit this link for the full breakdown.” That’s literally all it takes to catch players’ attention and raise awareness.
> [@Jeto](#):
>
> We have a whole help centre and game guide website, with articles on all of this.
>
> [Known Issues : Infinity Plus 2](https://infinityplus2.freshdesk.com/support/solutions/articles/150000207951-known-issues)
The above article is a bit of an eye-strain.
Severe game-breaking bugs or crashes (such as board soft-locks, Unity errors, etc.) need to be bolded and colored in red. Spicing things up with extra details like the first-reported date, frequency, affected player % and related forum links would be highly appreciated.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 5:28am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/13 "2026-07-15T05:28:46Z")
The announcements cannot display all the information, they are too small. They also cannot link out externally, and would just direct you to the same article.
Don’t think there has ever been a point in time when there hasn’t been active bugs, so the known issues article has always been the check point for seeing what issues are ongoing.
For the most part, when players do experience an issue, they check that help centre.
I’m all for visibility, but I think we have the issues posted and updated really clearly.
Additionally, a lot of people don’t even check the announcements, let alone read through the text in their mail unless it contains resources. Same as players who don’t check the forums, they don’t check socials etc.
There is rarely a perfect system that will ensure every single player has eyes on issues, because in the end, some people don’t even check the places you have that information.
Just like no matter where we post the patch notes, I’ll still get questions that are clearly answered within them, even directly **under** the patch notes themselves.
Starts getting to a point that it’s no longer on us to keep pasting that information in new places, and starts being on players to check where that information is already available.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 5:31am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/14 "2026-07-15T05:31:05Z")
> [@Marcus](#):
>
> extra details like the first-reported date, frequency, affected player % and related forum links would be highly appreciated.
Also, it’s just me out here. Having that much information, and the ability to regularly update it etc is beyond what I could be capable of, while also doing my existing tasks. If we had a full community and support team, then I would be all for having a much better Known issues article, with more details.
But for now, we just have a list that’s broken down into categories.
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### Author:  [@Marcus](https://community.gemsofwar.com/u/Marcus)
#### Post date: [July 15, 2026, 8:45am UTC](https://community.gemsofwar.com/t/known-issue-investigating-unity-error/89831/15 "2026-07-15T08:45:19Z")
In short, I have to check the forum every day and scroll through a massive wall of text in the ‘Known Issues’ article, just to see if there are any new bugs before I can finally play in peace. Sounds great! What a truly unique and “convenient” way to enjoy a game. New players are surely going to love this.
> [@Jeto](#):
>
> Also, it’s just me out here. Having that much information, and the ability to regularly update it etc is beyond what I could be capable of, while also doing my existing tasks. If we had a full community and support team, then I would be all for having a much better Known issues article, with more details.
>
> But for now, we just have a list that’s broken down into categories.
Highlighting game-breaking bugs and crashes in bold red text should be easy, right?