# \[Known Issue\] Incorrect ban **URL:** \ **Category:** Bug Reports\ **Created:** [December 23, 2022, 9:31pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218 "2022-12-23T21:31:37Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![BARBELITH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barbelith/32/47103_2.png) [@BARBELITH](https://community.gemsofwar.com/u/BARBELITH)\ **Post date:** [December 23, 2022, 9:31pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/1 "2022-12-23T21:31:37Z")
BANNED FOR HACKING despite not cheating ---
**Author:** ![Khal-Jhaqo](https://avatars.discourse-cdn.com/v4/letter/k/dec6dc/32.png) [@Khal-Jhaqo](https://community.gemsofwar.com/u/Khal-Jhaqo)\ **Post date:** [December 23, 2022, 9:56pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/2 "2022-12-23T21:56:51Z")
Something seems to have gone wrong with the cheat detection system. This shoould be fixed as soon as possible. ---
**Author:** ![BARBELITH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barbelith/32/47103_2.png) [@BARBELITH](https://community.gemsofwar.com/u/BARBELITH)\ **Post date:** [December 23, 2022, 10:07pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/3 "2022-12-23T22:07:52Z")
i sure hope so… this is so dumb… in the meantime ill be looking for another game banking on the speed of which they do fix things taking days… maybe ill find something good ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 23, 2022, 10:08pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/4 "2022-12-23T22:08:47Z")
Could be related to Kris Krinkle. This is seriously so dumb, no matter what caused it. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 23, 2022, 10:09pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/5 "2022-12-23T22:09:50Z")
Good luck! 😅 I also play another game so I’ll at least have that. And an alt I’m playing. If that doesn’t get banned as well. 🙄 ---
**Author:** ![tarling](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tarling/32/85080_2.png) [@tarling](https://community.gemsofwar.com/u/tarling)\ **Post date:** [December 24, 2022, 4:40am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/6 "2022-12-24T04:40:05Z")
So I’ve been checking the GoW official forums… It looks like there’s an absolutely huge mass of users banned automatically for no real reason… The one thing we all seem to have in common is that we’ve been using the new Kris Krinkle troop on our teams after saving up enough Crystals to earn it in the Krinklemass event WARNING: Play it safe – until they fix it [their site says there’s only a skeleton staff working over the holidays] – DO NOT GET THE KRIS KRINKLE TROOP!!! ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [December 24, 2022, 6:48am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/7 "2022-12-24T06:48:31Z")
Just got banned wtf! ---
**Author:** ![BARBELITH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barbelith/32/47103_2.png) [@BARBELITH](https://community.gemsofwar.com/u/BARBELITH)\ **Post date:** [December 26, 2022, 4:47pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/8 "2022-12-26T16:47:51Z")
unbanned yesterday… noticed all event currency and campaign points are gone… excellent work dev if you are trying to cause players to quit… the only reason im playing today is that the other game i am playing has an energy system… pull your heads outta your asses and fix this hot garbage damn ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 5:00pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/9 "2022-12-26T17:00:42Z")
Yeah, same thing happened to me. #Krinklemess ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 7:36pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/10 "2022-12-26T19:36:47Z")
You could say 1000s of people have been hacked by the automatic banning system. 😟 After all we lost access to our accounts, have been prevented from playing and lost our in-game resources. That’s exactly what it means to be hacked. So I demand that the automatic banning system will be banned for hacking us. 😠 ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 7:39pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/11 "2022-12-26T19:39:22Z")
I’ve been gone for 3 days. If I take that number and multiply it with 1000+ because of all the people that have been banned, that makes a solid 10 year ban for the automatic system. Sounds about right. ---
**Author:** ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien)\ **Post date:** [December 26, 2022, 10:23pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/12 "2022-12-26T22:23:36Z")
week long vault event and no guild wars next week would suit nicely ---
**Author:** ![BARBELITH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barbelith/32/47103_2.png) [@BARBELITH](https://community.gemsofwar.com/u/BARBELITH)\ **Post date:** [December 27, 2022, 1:51am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/13 "2022-12-27T01:51:20Z")
aside from that this would be (as expected) a bonus for everyone, not those who were effected… i highly doubt they will compensate those who suffered any differently than everyone else who did not. simple logic flows from simple minds. ---
**Author:** ![terberos](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/terberos/32/68944_2.png) [@terberos](https://community.gemsofwar.com/u/terberos)\ **Post date:** [December 27, 2022, 3:28am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/15 "2022-12-27T03:28:00Z")
> [@BARBELITH](#): > > aside from that this would be (as expected) a bonus for everyone, not those who were effected… i highly doubt they will compensate those who suffered any differently than everyone else who did not. simple logic flows from simple minds. Surely the banned will get something more, hopefully! Firstly everything needs to be fixed. The problem with issue this huge is how do you measure the amount of suffering? I was one of those who had to spend a LOT more time with the game than usually on holidays. Explaining the situation, reading about it, explaining, reading, helping the banned, reading… Then after the unbans you start explaining the damage and reading of course… As it may sound stupid for me to do that while trying to spend time with the people I love, there is also something close to a family in game and I couldn’t leave them in the dark. So yeah, it’s going to be a bit complicated to think of a compensation that would ease everyones suffering… Also I would hate a week long vault event, because I would not have time for it during the week, but would still be very aware about missing a lot. So why not just give the rewards from it without the grind 🙄 ---
**Author:** ![thejaz180](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thejaz180/32/86249_2.png) [@thejaz180](https://community.gemsofwar.com/u/thejaz180)\ **Post date:** [December 27, 2022, 7:56am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/17 "2022-12-27T07:56:52Z")
> [@terberos](#): > > I would hate a week long vault event, because I would not have time for it during the week, but would still be very aware about missing a lot. So why not just give the rewards from it without the grind 🤣 I feel for you and the countless others who’ll be in this same boat, but why l find this to be funny? Because guess what my man, their idea of what should be a reward from it would be most likey 100 gems 🤣 (Nothing against you of course) But this won’t make a difference leaving it up to them to choose. I don’t hate the devs, but I hate the idea of gems being an Ok thing to band-aid a situation. 🤣 Drop me a million then maybe I’ll jump for joy 😂 but nope… a lot has been lost 🤣 (My fault if I’m being stupid) This may seem like a small problem to some but this is actually a big problem 😅 If ya spent money like me, ya don’t want a mess like this happening in the 1st place. 🤔😵‍💫😆🤣 Like I mentioned, I feel ya and others like ya but please don’t think that’s gonna be a good idea 🤣🤣🤣😆 (Have a sense of humor and picture why this made me laugh) Nothing against ya T, in fact thank you for making my day. 🕶👍 ---
**Author:** ![Gangrel](https://avatars.discourse-cdn.com/v4/letter/g/ed8c4c/32.png) [@Gangrel](https://community.gemsofwar.com/u/Gangrel)\ **Post date:** [December 27, 2022, 10:27am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/18 "2022-12-27T10:27:47Z")
I do approx 44 paloozas on a vault weekend. So a vault week , il be nice that’s 200 plaoozas. Averaging 15 vkeys and 2 epic keys. So without the grind il have 3000 keys and 400 epic keys. I somehow don’t think il get away without the grind. Your still in a roundabout way, asking for compensation. And you know there max is 500 gems. That’s one epic vault key. ---
**Author:** ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien)\ **Post date:** [December 27, 2022, 11:01am UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/19 "2022-12-27T11:01:13Z")
sorry to be that guy… the max gem reward form an epic vault is 900 gems ---
**Author:** ![BARBELITH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/barbelith/32/47103_2.png) [@BARBELITH](https://community.gemsofwar.com/u/BARBELITH)\ **Post date:** [December 27, 2022, 1:27pm UTC](https://community.gemsofwar.com/t/known-issue-incorrect-ban/78218/21 "2022-12-27T13:27:07Z")
fair point on the amount of work put into everything on those who were not banned, and hopefully the ones who were do get something extra for the inconvenience (at the very least make up for the lost resources and removed event currency/campaign points)