# \[Known Issue\] Immortal soul visual bug **URL:** https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741 **Category:** Bug Reports **Created:** [December 26, 2024, 4:36pm UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741 "2024-12-26T16:36:44Z") **Posts on this page:** 5 **Page:** 1
### Author: ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien) #### Post date: [December 26, 2024, 4:36pm UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741/1 "2024-12-26T16:36:44Z")
**Platform, device version and operating system:** Steam ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/f/7fa2cc53178181767c922661ff2e493a0435bed5.jpeg) ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/4/945887af79159c4d63a9162f5b5833d9463cc8d9.jpeg) Immortal souls had no image Just this once, but not had souls for this troop yet not tried to make it happen since ---
### Author: ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa) #### Post date: [December 26, 2024, 10:33pm UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741/2 "2024-12-26T22:33:06Z")
It’s the same on every platform, even after you trait Furnax. ---
### Author: ![Billyp01](https://avatars.discourse-cdn.com/v4/letter/b/9de053/32.png) [@Billyp01](https://community.gemsofwar.com/u/Billyp01) #### Post date: [December 28, 2024, 5:49am UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741/3 "2024-12-28T05:49:37Z")
How do you get immortal furnax, through burning chests? ---
### Author: ![Lucien](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lucien/32/75325_2.png) [@Lucien](https://community.gemsofwar.com/u/Lucien) #### Post date: [December 28, 2024, 6:02pm UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741/4 "2024-12-28T18:02:56Z")
huh?? just by opening them 🤷‍♂️ ---
### Author: ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka) #### Post date: [January 3, 2025, 2:37am UTC](https://community.gemsofwar.com/t/known-issue-immortal-soul-visual-bug/86741/5 "2025-01-03T02:37:04Z")
Hey, unfortunately this is a known issue that is unable to be resolved until 8.4 as it’s a client update so requires a new game version and the full store submission process to fix. We published a known issue article around/before the new season started here if you want to be notified about it’s status but it should just be resolved in 8.4 so maybe no need to follow the article - up to you! 🙂 : > **[\[Visual Issue\] Furnax’s Immortal Souls icon is not appearing](https://gemsofwar.zendesk.com/hc/en-us/articles/11565682367247--Visual-Issue-Furnax-s-Immortal-Souls-icon-is-not-appearing)** > > Select 'follow' in the top right-hand corner to be notified of any updates to this issue > > Status > This issue will be resolved in 8.4 >   > The Issue > We are aware that the Immoral Souls icon for the troo...