# \[Known Issue\] I cannot log into the game because of error 16

**URL:** <https://community.gemsofwar.com/t/known-issue-i-cannot-log-into-the-game-because-of-error-16/77701>\
**Category:** Support\
**Created:** [November 6, 2022, 8:10am UTC](https://community.gemsofwar.com/t/known-issue-i-cannot-log-into-the-game-because-of-error-16/77701 "2022-11-06T08:10:21Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Erin](https://avatars.discourse-cdn.com/v4/letter/e/67e7ee/32.png) [@Erin](https://community.gemsofwar.com/u/Erin)\
**Post date:** [November 6, 2022, 8:10am UTC](https://community.gemsofwar.com/t/known-issue-i-cannot-log-into-the-game-because-of-error-16/77701/1 "2022-11-06T08:10:21Z")

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**Describe your issue:**  
I’ve been getting error 16 since yesterday. It’s been over 14 hours and I’m still getting it. I can’t get into the game.  
**Screenshots or video:**