# \[known issue\] Guild push notifications not sending **URL:** \ **Category:** Bug Reports\ **Created:** [October 21, 2024, 11:43pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151 "2024-10-21T23:43:46Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 21, 2024, 11:43pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/1 "2024-10-21T23:43:46Z")
Hi all, From Tuesday night (PDT) (or unfortunately, weekly reset as some reported), unscheduled push notifications for Gems of War will temporarily stop being sent. This means that even if you have Guild Alerts enabled in your in game settings, you won’t receive push notifications for: - Pet Rescues started by Guild mates - Guild chat - General Guild activity Alerts to notify you the hourly tribute is available to collect are also affected. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/7/c7fc0ff45672b2e60fb004af3492a5a1083e46ce.jpeg) This issue is occuring due to transitioning to a new 3rd party service provider for the Gems of War push notifications. We’re currently working with the new provider to resolve the issue. There is a help center article here that you can follow if you’d like to be notified when there are any updates about this issue: [https://gemsofwar.zendesk.com/hc/en-us/articles/11032758878991](https://gemsofwar.zendesk.com/hc/en-us/articles/11032758878991) We’re very sorry for the inconvenience in the mean time as we know these notifications are needed for notifying of 1 hour Pet Rescues and Guild communication. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 21, 2024, 11:44pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/2 "2024-10-21T23:44:42Z")
---
**Author:** ![Ant\_Man](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ant_man/32/90842_2.png) [@Ant\_Man](https://community.gemsofwar.com/u/Ant_Man)\ **Post date:** [October 22, 2024, 3:56am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/3 "2024-10-22T03:56:21Z")
Thank you for the explanation @Kafka . Yeah, sadly the hourly tributes notifications were gone as well. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 22, 2024, 7:25am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/4 "2024-10-22T07:25:05Z")
Ah I’ll include that in the help center article and post above. That will be because it’s a rolling hour so they’re “unscheduled” notifications ☹ ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [October 22, 2024, 8:49am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/5 "2024-10-22T08:49:04Z")
> [@Kafka](#): > > Ah I’ll include that in the help center article and post above. I believe it might also be helpful to move this post to Official News, Bug Reports doesn’t get much attention. 🙂 ---
**Author:** ![Asmodai](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/asmodai/32/92925_2.png) [@Asmodai](https://community.gemsofwar.com/u/Asmodai)\ **Post date:** [October 24, 2024, 5:17am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/6 "2024-10-24T05:17:32Z")
> [@Kafka](#): > > This issue is occuring due to transitioning to a new 3rd party service provider for the Gems of War push notifications. I hate to say this, but “never change a running system”! Well, I guess you guys at least have, uhm… “reasons”!? ---
**Author:** ![Julli-of-North](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/julli-of-north/32/91083_2.png) [@Julli-of-North](https://community.gemsofwar.com/u/Julli-of-North)\ **Post date:** [October 24, 2024, 11:48pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/7 "2024-10-24T23:48:48Z")
Is there an ETA for this problem? It’s getting pretty annoying ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [October 25, 2024, 7:18am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/8 "2024-10-25T07:18:58Z")
Being cheaper and more unreliable? ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 25, 2024, 7:23pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/9 "2024-10-25T19:23:04Z")
I suspect the ETA for this is “when 8.2 releases”. My theory here is: the new notification provider needs client changes that are in 8.2. The backend change of notification provider and the release of 8.2 to clients were both scheduled to happen on Tuesday for a seamless switchover. But then 8.2 got postponed at the last minute, after the back-end change had already happened; and we’re stuck in that mismatch until 8.2 releases on Monday. ---
**Author:** ![McDoubleDad](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@McDoubleDad](https://community.gemsofwar.com/u/McDoubleDad)\ **Post date:** [October 25, 2024, 8:26pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/10 "2024-10-25T20:26:18Z")
My theory is they saw a report that PC/Mers were gaining massively more tributes than all consoles so they went third-party to ~~shift the blame~~ save money ---
**Author:** ![MIXAH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mixah/32/76447_2.png) [@MIXAH](https://community.gemsofwar.com/u/MIXAH)\ **Post date:** [October 27, 2024, 11:18am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/11 "2024-10-27T11:18:03Z")
Eta? This isnt the first time its happened either ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [October 27, 2024, 4:09pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/13 "2024-10-27T16:09:54Z")
Do you think that spamming threads - even unrelated - with your issue will help solving it? Please, submit a support ticket by following the link below. [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013615](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615) ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 27, 2024, 4:32pm UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/15 "2024-10-27T16:32:30Z")
Or start a new thread in the Bug Reports topic. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 29, 2024, 1:43am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/16 "2024-10-29T01:43:17Z")
I think I was right: downloaded 8.2 and Android notifications have started appearing again. ---
**Author:** ![Maisie](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@Maisie](https://community.gemsofwar.com/u/Maisie)\ **Post date:** [October 29, 2024, 2:00am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/17 "2024-10-29T02:00:41Z")
May have spoken too soon: did get a tribute notification, _did not_ get notifications for pet rescue or guild chat. ---
**Author:** ![gow](https://avatars.discourse-cdn.com/v4/letter/g/e9c0ed/32.png) [@gow](https://community.gemsofwar.com/u/gow)\ **Post date:** [October 29, 2024, 2:30am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/18 "2024-10-29T02:30:30Z")
Still no notifications for me on android ---
**Author:** ![Ant\_Man](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ant_man/32/90842_2.png) [@Ant\_Man](https://community.gemsofwar.com/u/Ant_Man)\ **Post date:** [October 29, 2024, 3:20am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/19 "2024-10-29T03:20:47Z")
![Screenshot_20241028_233656_Clone App](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/a/4ae5c51aa6d5c3eb8a587528664da65670784ea6.jpeg) I Got one for tributes. ---
**Author:** ![gow](https://avatars.discourse-cdn.com/v4/letter/g/e9c0ed/32.png) [@gow](https://community.gemsofwar.com/u/gow)\ **Post date:** [October 29, 2024, 3:42am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/20 "2024-10-29T03:42:26Z")
Right after I posted I got one too. But after tapping it, it didn’t go away as it normally should. So I had to manually swipe it away. I am wondering if it doesn’t go away after tapping, would it affect all future notifications? ---
**Author:** ![Ant\_Man](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ant_man/32/90842_2.png) [@Ant\_Man](https://community.gemsofwar.com/u/Ant_Man)\ **Post date:** [October 29, 2024, 3:44am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/21 "2024-10-29T03:44:29Z")
I got last hour and now again, but with a 10 minute delay, approx. Because I’ve already collected. No pet rescues and guild activity though. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [October 29, 2024, 10:36am UTC](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151/22 "2024-10-29T10:36:58Z")
> [@Kafka](#): > > This issue is occuring due to transitioning to a new 3rd party service provider for the Gems of War push notifications. We’re currently working with the new provider to resolve the issue. Hek of a start here. It’s been weekly reset, and I’ve installed the latest patch. Notifications still aren’t working. Are notifications the new guild wars? [Next page](https://community.gemsofwar.com/t/known-issue-guild-push-notifications-not-sending/86151.md?page=2)