# \[Known Issue\] Game not started - Error 16

**URL:** <https://community.gemsofwar.com/t/known-issue-game-not-started-error-16/77711>\
**Category:** Bug Reports\
**Created:** [November 6, 2022, 3:37pm UTC](https://community.gemsofwar.com/t/known-issue-game-not-started-error-16/77711 "2022-11-06T15:37:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jurek](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@Jurek](https://community.gemsofwar.com/u/Jurek)\
**Post date:** [November 6, 2022, 3:37pm UTC](https://community.gemsofwar.com/t/known-issue-game-not-started-error-16/77711/1 "2022-11-06T15:37:02Z")

</div>

Mobile, Android

 ![Screenshot_20221106-162432](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/1/116330ec61bda574719167deb57c8c37b1048b98.jpeg)

I cant play this game because… how on screen.  
Any clear cache or force the game noting help.  
Fix it please

---

<div class="post-metadata">

**Author:** ![cheshirecat](https://avatars.discourse-cdn.com/v4/letter/c/34f0e0/32.png) [@cheshirecat](https://community.gemsofwar.com/u/cheshirecat)\
**Post date:** [November 6, 2022, 8:06pm UTC](https://community.gemsofwar.com/t/known-issue-game-not-started-error-16/77711/2 "2022-11-06T20:06:48Z")

</div>

I am in the same boat.  
Can’t play on my android tablet anymore.

Updated Google play services  
Cleared cache from both play services and Google play.

Reinstalled Gems of War.

Still getting the error 16 and I am absolutely sure it is NOT the connection!  
Cause I can play on other devices.

It is pretty annoying.

Can’t understand why it isn’t working on my android tablet and it IS working on my android phone!