# \[Known Issue\] Error 16 - cant load the game

**URL:** <https://community.gemsofwar.com/t/known-issue-error-16-cant-load-the-game/77753>\
**Category:** Bug Reports\
**Created:** [November 7, 2022, 10:31pm UTC](https://community.gemsofwar.com/t/known-issue-error-16-cant-load-the-game/77753 "2022-11-07T22:31:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ashe1988](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@Ashe1988](https://community.gemsofwar.com/u/Ashe1988)\
**Post date:** [November 7, 2022, 10:31pm UTC](https://community.gemsofwar.com/t/known-issue-error-16-cant-load-the-game/77753/1 "2022-11-07T22:31:01Z")

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**Samsung Fold4 android:**

**Screenshot or image:**

 ![Screenshot_20221107_071312](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/f/5/f5fbad2827d26a0acdb52cb1e74b9ea56be4619f.jpeg)

**What you were expecting to happen, and what actually happened:**  
I loaded up the game for the first time in a few months.

**How often does this happen? When did it begin happening?**  
Started last night, every single time i load the game

**Steps to make it happen again**  
Just load the game up again

I have uninstalled the game, cleared the cache, reinstalled, changed network to wifi and on mobile data, nothing has fixed the issue

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**Author:** ![henriquegames](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@henriquegames](https://community.gemsofwar.com/u/henriquegames)\
**Post date:** [November 7, 2022, 10:59pm UTC](https://community.gemsofwar.com/t/known-issue-error-16-cant-load-the-game/77753/2 "2022-11-07T22:59:33Z")

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Estou tendo o mesmo problema no celular não consigo entrar no jogo faz 3 dias