# \[known issue\] Can't get in after the 9.4 update **URL:** \ **Category:** Bug Reports\ **Created:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239 "2026-09-30T07:48:19Z")\ **Posts on this page:** 1\ **Showing post:** 50
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 12, 2026, 9:58pm UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/50 "2026-10-12T21:58:49Z")
> [@Quincy](#): > > One solution that has consistently worked for me, albeit as a bandaid, has been to delete the app and reinstall it and login with my account information. This is mentioned in this thread and is in the known issues article, but Ill pass on your invite code as well in case there is anything we can see As I mentioned > [@Jeto](#): > > The team are going through some player data and logs that I sent through and are trying to find the cause. > That being said, I got those logs from players around Wed/Thurs, so they have not had a lot of time with them yet, our studio isn’t open on weekends. It is also made more difficult because we dont have the issue on our iOS devices, so it’s not something we can see you can just “trigger”, it’s just **happening** to some people and not others for some reason. That’s across various iOS products (brand new and old) as well as iOS 26 and 27 I’ve shared everything I can to the team so far, and we are looking into if there are any other data logs that could be useful as well as going through the Apple dev site if there is anything ELSE we can check. Just so there is some understanding about why this is taking much longer to resolve than normal launching issues. Especially as I have raised this as a priority at the moment. --- _[View the full topic](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239)._