# \[known issue\] Can't get in after the 9.4 update **URL:** \ **Category:** Bug Reports\ **Created:** [September 30, 2026, 7:48am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239 "2026-09-30T07:48:19Z")\ **Posts on this page:** 7\ **Page:** 3
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 11, 2026, 10:21pm UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/41 "2026-10-11T22:21:40Z")
> [@Jeto](#): > > Just as a small update, the team is actively investigating what has caused this issue for users where the game gets stuck in the loading screen. > > I’ve grabbed a few accounts to pass onto the team, as well as some of their crash logs, so hopefully the cause is found. > > Currently, there isn’t anything else we in support can suggest other than reinstalling as a current work around, it’s annoying but at least it’s not a total lock out. > > Once I get any news, I’ll update here and the known issues article. You don’t need to submit a ticket or leave a comment if you are experiencing this issue, but reach out with a **ticket** if you need help recovering your account again after reinstalling. Also, just resharing this from Thursday. I know this issue is deeply annoying, we’ve had a heap of tickets from players needing help recovering their account from it as well. The team are going through some player data and logs that I sent through and are trying to find the cause. That being said, I got those logs from players around Wed/Thurs, so they have not had a lot of time with them yet, our studio isn’t open on weekends. _Especially as none of us have had this issue on our iOS devices, which would have meant we could have gotten logs way faster._ When I get more information, I’ll update here again/ ---
**Author:** ![PL\_2014](https://avatars.discourse-cdn.com/v4/letter/p/848f3c/32.png) [@PL\_2014](https://community.gemsofwar.com/u/PL_2014)\ **Post date:** [October 12, 2026, 4:26am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/42 "2026-10-12T04:26:19Z")
Thanks for the help. As you said, it works around 50% of the tries! ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 12, 2026, 4:48am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/43 "2026-10-12T04:48:22Z")
> [@Tresk](#): > > I have found that if I just force close and reopen the game, it will eventually load up. Ill add this to the known issues article too ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [October 12, 2026, 5:09am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/44 "2026-10-12T05:09:46Z")
> [@Jeto](#): > > we’ve had a heap of tickets from players needing help recovering their account from it as well. I’ll let guildies know that there’s a wait time due to high volume: any ballpark on how long they may need to wait so they adjust expectations? 🙏🖖 ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [October 12, 2026, 5:18am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/45 "2026-10-12T05:18:42Z")
For specifically players with account tickets, if they have already submitted a ticket, they should hopefully get a reply today/tomorrow ---
**Author:** ![Lady\_Alfhild](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@Lady\_Alfhild](https://community.gemsofwar.com/u/Lady_Alfhild)\ **Post date:** [October 12, 2026, 5:56am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/46 "2026-10-12T05:56:13Z")
Thank you for answering so fast! It’s resolved. Thank you! ---
**Author:** ![esslee](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esslee/32/103072_2.png) [@esslee](https://community.gemsofwar.com/u/esslee)\ **Post date:** [October 12, 2026, 9:17am UTC](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239/47 "2026-10-12T09:17:33Z")
iOS iPad - I just spent an hour doing the new style ToD, Underspire and all the general Monday morning stuff. I left the game briefly, now when I log in I get as far as the twirly globe where it sits…twirling. I am able to get in on my iPhone. It is an hour later. Should I bite the bullet and reinstall or wait in case it is Monday overload ? [Previous page](https://community.gemsofwar.com/t/known-issue-cant-get-in-after-the-9-4-update/90239.md?page=2)