# \[Known Issue\] Bans for Everyone?

**URL:** https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221
**Category:** Bug Reports
**Created:** [December 23, 2022, 10:27pm UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221 "2022-12-23T22:27:38Z")
**Posts on this page:** 1
**Showing post:** 73

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### Author: ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [December 24, 2022, 5:46pm UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/73 "2022-12-24T17:46:39Z")

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Hey Adventurers,

Unfortunately I am signing off for the night, as it’s current after 4:40am here. I will share more infomation tomorrow when I hear more.

I’ve gone through and unbanned as many of the accounts for players who had contacted our support. I apologize if I missed you (I will be back later tomorrow to go through the ones I may have missed).

To answer a few questions I’ve seen:

_Can I get my guild trophies back?_  
Yes, we will be able to restore trophies that were removed from incorrect account bans. (This should also apply to lost Ice Crystals or Campaign Stars if they have been affected). I may require some of the team to assist here.

_Will there be compensation for the players affected?_  
We want to investigate this issue and find what triggered it before we will discuss compensation internally.

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_[View the full topic](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221)._