# \[Known Issue\] Bans for Everyone? **URL:** \ **Category:** Bug Reports\ **Created:** [December 23, 2022, 10:27pm UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221 "2022-12-23T22:27:38Z")\ **Posts on this page:** 20\ **Page:** 8
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 25, 2022, 9:37pm UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/141 "2022-12-25T21:37:10Z")
Rigged Numbers Generator? Makes sense. šŸ˜‘ ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 25, 2022, 9:42pm UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/142 "2022-12-25T21:42:19Z")
Wish I knew. I was also wondering when people were unbanned way earlier who had been banned later than me. I guess I still got lucky. ---
**Author:** ![Cronus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cronus/32/73674_2.png) [@Cronus](https://community.gemsofwar.com/u/Cronus)\ **Post date:** [December 26, 2022, 12:01am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/143 "2022-12-26T00:01:28Z")
Previously I was told that they look at support tickets ordered by your VIP level. Maybe that contributes? ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 12:04am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/144 "2022-12-26T00:04:08Z")
From which side? People with lower VIP levels that have been banned much later than me have been un-banned already?! While Iā€™m still banned at 55ish hours. ---
**Author:** ![Cronus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cronus/32/73674_2.png) [@Cronus](https://community.gemsofwar.com/u/Cronus)\ **Post date:** [December 26, 2022, 12:05am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/145 "2022-12-26T00:05:43Z")
VIP level has nothing to do with PVP. It depends on how much you paid to the game already. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 12:07am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/146 "2022-12-26T00:07:00Z")
I know. If I hadnā€™t been banned I would be VIP Level 6 now. But Iā€™ve seen people with lower VIP levels being un-banned again. Thatā€™s why I was asking. ---
**Author:** ![Tacet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tacet/32/35_2.png) [@Tacet](https://community.gemsofwar.com/u/Tacet)\ **Post date:** [December 26, 2022, 1:03am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/147 "2022-12-26T01:03:41Z")
It likely was involving Kris Krinkle as it seems to have a few day delay from when I was farming 1,000s of maps. ---
**Author:** ![tarling](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tarling/32/85080_2.png) [@tarling](https://community.gemsofwar.com/u/tarling)\ **Post date:** [December 26, 2022, 1:10am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/148 "2022-12-26T01:10:49Z")
I submitted Support Tickets both in the Appeal Ban category as well as the Technical Issue categoryā€¦ I also messaged them through the GoW Facebook pageā€¦ posted in these forums, as well as the Steam forumsā€¦ Additionally, I detailed all my activity before the ban as well [to hopefully help them troubleshoot the issue when the main devs get back]ā€¦ Iā€™m not sure how many devs are working right now to reinstate the players, but I think thereā€™s just one main one so far. They had posted that they had to stop for the night [4:40AM their time] but would continue during the day ā€“ I waitedā€¦ Finally my ticket got a response, and the unban took placeā€¦ Others banned after me had also been unbanned before my ticket was reachedā€¦ with (Iā€™m assuming) hundreds of banned players needing to be manually unbanned one by one [the current dev doing all the work might not have full access to simply shut off all bans with one setting], itā€™s just a waiting game ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 1:27am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/149 "2022-12-26T01:27:00Z")
Well Iā€™ve missed Friday. Iā€™ve missed Saturday. Iā€™ve missed Sunday. Soon Iā€™m missing Monday. It would help to know if Iā€™m going to miss the rest of this year and the beginning of 2023 as well. šŸ¤” ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 1:59am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/150 "2022-12-26T01:59:45Z")
Not to be that person but maybe writing multiple tickets slows down the process, too. Imagine everyone writes 2 to 5 tickets and they have to check every ticket. Only to notice the account was unbanned already earlier. Not sure how the system works on their end so not sure if it hinders anything. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 2:02am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/151 "2022-12-26T02:02:22Z")
Have you checked your ticket if itā€™s still open and all? Seems like a very long wait time to me. At least from those reporting here (and in my alliance, too) no one had to wait nearly as long. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:02am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/152 "2022-12-26T02:02:51Z")
Why should I open up a new ticket, when the old one hasnā€™t been worked on yet?! Hopefully it doesnā€™t take as much time as tickets from Microsoft. I opened one in April 2021 (or 2020?) which hasnā€™t been solved until today. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:03am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/153 "2022-12-26T02:03:38Z")
There has only been the automated reply message 5 minutes after the ticket has been submitted a few days ago. No change since then. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 2:05am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/154 "2022-12-26T02:05:26Z")
> [@Hayabusa](#): > > Hopefully it doesnā€™t take as much time as tickets from Microsoft. I opened one in April 2021 (or 2020?) which hasnā€™t been solved until today. Uh, yeahā€¦ I guess that will never be solved, huh? Reminds me that weā€™ve wrote a ticket about something and never heard back from them, either. We solved the issue ourselves. But in the case of gems, thatā€™s unfortunately no option. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:06am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/155 "2022-12-26T02:06:38Z")
The issue from MS canā€™t be solved, neither from them nor from myself. So Iā€™m a little anxious that this will be similar. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 2:07am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/156 "2022-12-26T02:07:20Z")
Checked the status on the website that itā€™s still open? You can add something to the ticket there, too. Not sure if it helps but maybe it could escalate things if you add a message to your ticket about your long wait time. Sucks about the MS issue, but shouldnā€™t be happening here. Somehow your ticket slipped through (it shouldnā€™t butā€¦ Yeahā€¦) ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:08am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/157 "2022-12-26T02:08:36Z")
Itā€™s ā€œpre-openā€. Only stated that a ticket has been submitted. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:12am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/158 "2022-12-26T02:12:32Z")
Either way there shouldnā€™t be a need for submitting tickets at all in the first place. Devs (or their automatic banning technology) have banned 1000s of people on several platforms, so itā€™s on them to clean up the mess. People shouldnā€™t be treated as ā€œguilty until proven innocentā€ when theyā€™ve done nothing wrong. Some members of our guild already quit the game forever on bad terms, we lost all our trophies from the last 6 months and those that didnā€™t quit yet are still waiting indefinitely to be un-banned again. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 26, 2022, 2:21am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/159 "2022-12-26T02:21:14Z")
It should look like this on the zendesk site (just in case - status should be open) ![20221226_031322104_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/0/a0b87a37d52da222820f314e295b84395e2fb209.jpeg) I agree that players should not need to send in tickets and all that, but I guess they just donā€™t have a system in place for such a huge mess. Usually, a person should have looked at any account before it would have gotten banned. They could have seen it wasnā€™t hacking but just the normal player playing normally. Our guild was lucky that only I got hit. But we lost almost 170k trophies because of that. They are supposedly also going to be restored but I guess since theyā€™re still busy with unbanning that will take some time. ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 2:26am UTC](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221/160 "2022-12-26T02:26:09Z")
Our guild leader was 1st. He has been un-banned already more than 24 hours ago. I was 2nd shortly after him. And some more have been banned later with nobody being un-banned again except for him. We lost 500.000ish trophies so far and lots of other stuff from all the events. Plus everything we could have claimed/farmed/achieved since last Friday morning. [Previous page](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221.md?page=7) [Next page](https://community.gemsofwar.com/t/known-issue-bans-for-everyone/78221.md?page=9)