# \[Known Issue\] Banned for no reason, only using new troop

**URL:** <https://community.gemsofwar.com/t/known-issue-banned-for-no-reason-only-using-new-troop/78266>\
**Category:** Bug Reports\
**Created:** [December 24, 2022, 5:45pm UTC](https://community.gemsofwar.com/t/known-issue-banned-for-no-reason-only-using-new-troop/78266 "2022-12-24T17:45:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Superbacon](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@Superbacon](https://community.gemsofwar.com/u/Superbacon)\
**Post date:** [December 24, 2022, 5:45pm UTC](https://community.gemsofwar.com/t/known-issue-banned-for-no-reason-only-using-new-troop/78266/1 "2022-12-24T17:45:29Z")

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**Platform, device version and operating system:**  
andriod  
**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
just BANNED FOR HACKING which i did not do and have never done

**How often does this happen? When did it begin happening?**  
as soon as i log in the banner comes up  
Advising I was banned for hacking  
**Steps to make it happen again**  
easy just log in and repeat the frustration

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**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\
**Post date:** [December 24, 2022, 5:54pm UTC](https://community.gemsofwar.com/t/known-issue-banned-for-no-reason-only-using-new-troop/78266/2 "2022-12-24T17:54:10Z")

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It’s a bug. Very many players got banned for no reason.

They’re working on it, but sadly you may have to wait until tomorrow.

Submit a ticket here if you haven’t already:  
[https://gemsofwar.zendesk.com/](https://gemsofwar.zendesk.com/)

Hope you’ll get your account back quickly.