# \[known issue\] Age Verification still block game launch after completing
**URL:** https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969
**Category:** Bug Reports
**Created:** [July 15, 2026, 11:29pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969 "2026-07-15T23:29:09Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 11:29pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/1 "2026-07-15T23:29:09Z")
## hotfix is already in the works to get this resolved
Getting reports that despite completing the age verification process, players still cannot launch GOW
Again..
> [@Balancing & Changes](https://community.gemsofwar.com/t/balancing-changes/87074/66):
>
> Due to Google Play’s Age Signal system being implemented, as well as the recently passed[Texas Age verification](https://legiscan.com/TX/text/SB2420/id/3237346) laws passing, **Gems of War will be required to only be accessible to devices running Google Play 51 or higher.**
So, if you are not running 51 or higher, you won’t be able to launch. This is not a bug, and not something we can change. It’s a Google Play requirement.
If you are getting an error of `ERROR_API_NOT_AVILABLE` you just need to update your Google Play Store version. It should trigger automatically but if it doesn’t you can do this in the app.
If you are getting stuck being unable to launch into Gems of War and you do have v51+, if you:
- completely close Gems of War
- Log out of your Google Play account via the app
- Log back in and complete any reverification if required
- Only after logging back in, relaunching Gems of War
You **may** be able to access the game again, after going through those steps.
---
### Author:  [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)
#### Post date: [July 15, 2026, 10:45pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/2 "2026-07-15T22:45:14Z")
> [@Update 9.3 Patch Notes](https://community.gemsofwar.com/t/update-9-3-patch-notes/89946/28):
>
> and then possibly a force update on Thursday.
Hi, @Jeto) Please give us exact info about that - is it forced on Thursday cause some of our mates have an errors with an “age confirmation issues”
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 10:54pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/3 "2026-07-15T22:54:40Z")
I’ve asked if it can wait till weekly reset, because I know some people are having issues with the Age Confirmation stuff.
But I haven’t yet had a reply
---
### Author:  [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)
#### Post date: [July 15, 2026, 10:57pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/4 "2026-07-15T22:57:53Z")
> [@Jeto](#):
>
> Age Confirmation stuff.
could this be resolved via your support tickets or is there any workaround knolegebase?
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 11:02pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/5 "2026-07-15T23:02:53Z")
No, no need to submit a ticket at the moment. Currently waiting for a dev to look into why it’s still blocking people if their age has been verified
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 11:23pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/6 "2026-07-15T23:23:52Z")
@Nagflar_dv are these reports from people in the US, and if so, what state?
---
### Author:  [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)
#### Post date: [July 15, 2026, 11:26pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/7 "2026-07-15T23:26:58Z")
Nah, they’re from Russia)
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 11:27pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/8 "2026-07-15T23:27:38Z")
Are they using a VPN? Or is their Google account set to a different region
---
### Author:  [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)
#### Post date: [July 15, 2026, 11:32pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/9 "2026-07-15T23:32:04Z")
They do use a VPN but i have not a lot of statistics about that - it’s just couple of screens and stories. Some devices they use have a playmarket version below 51
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 15, 2026, 11:34pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/10 "2026-07-15T23:34:08Z")
Right.
So as mentioned, anything below 51 isn’t gonna launch - that’s not a bug and not something we can change
> [@Balancing & Changes](https://community.gemsofwar.com/t/balancing-changes/87074/66):
>
> Due to Google Play’s Age Signal system being implemented, as well as the recently passed[Texas Age verification](https://legiscan.com/TX/text/SB2420/id/3237346) laws passing, **Gems of War will be required to only be accessible to devices running Google Play 51 or higher.**
So, I need to know if anyone having this issue, is having it on 51 or higher.
---
### Author:  [@Nagflar\_dv](https://community.gemsofwar.com/u/Nagflar_dv)
#### Post date: [July 15, 2026, 11:36pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/11 "2026-07-15T23:36:08Z")
> [@Jeto](#):
>
> So, I need to know if anyone having this issue, is having it on 51 or higher.
I’ve passed that info to them but it’s night so if i have any info i’ll make you know)
---
### Author:  [@Prisane](https://community.gemsofwar.com/u/Prisane)
#### Post date: [July 16, 2026, 12:24am UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/12 "2026-07-16T00:24:07Z")
It’s happening to a Texas guildmate with Google Play 52.1.
I’m in Texas too, but on PC and was not asked for it, though I did have to verify for one of the two social media sites I use (besides this one).
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 16, 2026, 12:27am UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/13 "2026-07-16T00:27:02Z")
It’s only going to happen on Android devices, cos Google - unless you play via the Google Play store on PC.
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 16, 2026, 11:14pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/15 "2026-07-16T23:14:35Z")
I’ve added a heap of information and steps into an article on what has resolved this so far for some players
> **[Google Play version 50 and lower](https://infinityplus2.freshdesk.com/support/solutions/articles/150000230040-google-play-version-50-and-lower)**
>
> Due to Google Play’s Age Signal system being implemented, as well as the recently passed Texas Age verification laws passing, Gems of War will be required to only be accessible to devices running Google Play 51 or higher. To check what versio...
---
### Author:  [@Milady](https://community.gemsofwar.com/u/Milady)
#### Post date: [July 17, 2026, 7:43pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/16 "2026-07-17T19:43:40Z")
What should players do if they don’t have Google Play on their smartphones? For example, I have a player in my guild who has a Huawei smartphone that doesn’t have Google Play for obvious reasons. After installing update 9.3, he hasn’t been able to log into the game for two days because he gets an error that the Play Store app is not found on his device.
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 19, 2026, 10:17pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/17 "2026-07-19T22:17:15Z")
Can they install Google Play on their device?
---
### Author:  [@Anam\_Cara](https://community.gemsofwar.com/u/Anam_Cara)
#### Post date: [July 19, 2026, 10:31pm UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/18 "2026-07-19T22:31:09Z")
This is what google suggests:
The [Huawei](https://www.google.com/search?ibp=oshop&prds=pvt:hg,pvo:29,mid:576462892627885926,imageDocid:13048369814829674752,gpcid:5711692810095322320,headlineOfferDocid:11738437268630496541,catalogid:7410241679698709430,productDocid:16295928557798828277,rds:PC_5711692810095322320%7CPROD_PC_5711692810095322320&q=product&sa=X&ved=2ahUKEwiyssD479yVAxVaAjQIHco9DAMQxa4PegYIAAgJEAI) **does not natively support Google Play Services** due to US trade restrictions, but you can safely access the Google Play Store using **GBox** or **microG** environment wrappers. [[1](https://www.youtube.com/watch?v=GX0rD73K1dE), [2](https://consumer.huawei.com/ph/community/details/topicId-205190/), [3](https://www.youtube.com/watch?v=whhBda8KjnA), [4](https://www.instagram.com/reel/Cl3c635rj7p/)]
The easiest and safest methods to get Google Play up and running on your phone use tools directly available from Huawei’s official store: [[1](https://consumer.huawei.com/ph/community/details/topicId-205190/), [2](https://mondo.co.za/blog/how-to-get-your-favourite-apps-on-huawei-smartphones?srsltid=AfmBOookrFJ36QwgVRtqOxbNoyHfN7Qk5k_0FYfrUz8U-CaAw3eECUan)]
**Method 1: The GBox Method (Easiest)**
**[GBox](https://consumer.huawei.com/ph/community/details/topicId-205190/)** acts as a virtual environment that allows Google apps to run seamlessly on your phone. [[1](https://consumer.huawei.com/ph/community/details/topicId-205190/), [2](https://www.youtube.com/watch?v=Ybj3uCsM5kA)]
1. Open the official **Huawei AppGallery** on your phone.
2. Search for **GBox** and tap **Install**.
3. Open GBox and give it the necessary system permissions.
4. Inside GBox, locate and tap the **Google Play Store** icon.
5. **Sign in** with your normal Google/Gmail account.
6. Long-press the Google Play icon inside GBox and select **“Create Shortcut”** to pin the Play Store right to your phone’s main home screen. [[1](https://www.youtube.com/shorts/zShHcvxh3cI), [2](https://consumer.huawei.com/ph/community/details/topicId-205190/)]
**Method 2: The microG + Aurora Store Method (Native Feel)**
If you prefer a more native implementation that lets apps run directly on your main operating system instead of a virtual sandbox, you can use the microG framework: [[1](https://www.youtube.com/watch?v=t1cBFbGOzS4)]
1. Open **AppGallery** , search for **microG Companion** and **microG Services** , and install both.
2. Open your phone’s main settings, go to Apps, find the microG apps, and grant them **Location** and **Device Registration** permissions.
3. Link your Google account directly inside the microG settings menu.
4. Install the **Aurora Store** (either via AppGallery or a trusted browser download). Aurora Store serves as an open-source, mirror client of the Google Play Store database, allowing you to log in and download your purchases safely
Maybe this helps?
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 20, 2026, 12:14am UTC](https://community.gemsofwar.com/t/known-issue-age-verification-still-block-game-launch-after-completing/89969/19 "2026-07-20T00:14:30Z")
Relating to this, because yes, Huawei is not supported by Google Play services and Gems of War is specifically on Google Play, there is a chance there could be some issues.
But, yes, if you can install Google Play **AND** Google Play Services (available via System Services), then you should be able to verify your age.
But if you cannot install both of those apps, then there isn’t a lot on our side we can specifically. Again, Gems of War is supported via Google Play, so if you are downloading GOW via the APK or side loading etc, it would “technically” be unsupported.
Similar to when people play GOW via Bluestacks - it’s unsupported by us.