# \[Known Issue\] Ошибка 16 не удалось скачать ресурс

**URL:** <https://community.gemsofwar.com/t/known-issue-16/77674>\
**Category:** Support\
**Created:** [November 4, 2022, 9:36am UTC](https://community.gemsofwar.com/t/known-issue-16/77674 "2022-11-04T09:36:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Kirill](https://avatars.discourse-cdn.com/v4/letter/k/a9a28c/32.png) [@Kirill](https://community.gemsofwar.com/u/Kirill)\
**Post date:** [November 4, 2022, 9:36am UTC](https://community.gemsofwar.com/t/known-issue-16/77674/1 "2022-11-04T09:36:25Z")

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**Describe your issue:**

**Screenshots or video:**

 ![Screenshot_20221104-141247](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/f/3fd8d32cc378d48ff8707c80cba3d7396f26fd91.jpeg)

Здравствуйте, я новый пользователь игры, скачал её с Google play. Чистка кеша, переход с мобильного интернета на WiFi не помогает. Замена телефона тоже проблему не решила. Спасибо за ответ  
Смартфон Huawei Y7 2019 DUB-LX1 Android 8.1.0 мобильный оператор Tele2