# Kicked from game

**URL:** <https://community.gemsofwar.com/t/kicked-from-game/54366>\
**Category:** Bug Reports\
**Created:** [April 21, 2019, 10:50am UTC](https://community.gemsofwar.com/t/kicked-from-game/54366 "2019-04-21T10:50:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Maczenith](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@Maczenith](https://community.gemsofwar.com/u/Maczenith)\
**Post date:** [April 21, 2019, 10:50am UTC](https://community.gemsofwar.com/t/kicked-from-game/54366/1 "2019-04-21T10:50:58Z")

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Please check the [known issues list]([https://gemsofwar.zendesk.com/hc/en-u](https://gemsofwar.zendesk.com/hc/en-u)  
/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug.

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

**Platform, device version and operating system:**

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
_This is simply what you were trying to do and what happened instead. Example:_  
_‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_

**How often does this happen? When did it begin happening?**  
_Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_

**Steps to make it happen again**  
_Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
_Example: I lose once in the Arena._  
_I then exit to the world map._  
_I then tap on Broken Spire on the map and then tap Arena._  
_Broken Spire’s quest loads instead of the Arena_

While playing bounty yesterday I was kicked to title screen mid battle, just thought it was a random bug so didn’t think to much of it.  
Today during a pvp match exactly the same thing happened, just informing the devs so they might want to look into a potential problem, the time was around 11.25 am Sunday UK time, my in game name is the same.  
I’m on Xbox by the way.

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**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\
**Post date:** [April 21, 2019, 12:22pm UTC](https://community.gemsofwar.com/t/kicked-from-game/54366/2 "2019-04-21T12:22:36Z")

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I think xbox live was having issues, I had to reboot my console a few times to get live back.

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [May 1, 2019, 6:41am UTC](https://community.gemsofwar.com/t/kicked-from-game/54366/3 "2019-05-01T06:41:54Z")

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Hey, sorry for the delayed reply.

If you continue having this issue please send us a support ticket:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)