# Key Reward issue

**URL:** <https://community.gemsofwar.com/t/key-reward-issue/40101>\
**Category:** Support\
**Created:** [May 26, 2018, 11:37am UTC](https://community.gemsofwar.com/t/key-reward-issue/40101 "2018-05-26T11:37:40Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Daman](https://avatars.discourse-cdn.com/v4/letter/d/c77e96/32.png) [@Daman](https://community.gemsofwar.com/u/Daman)\
**Post date:** [May 26, 2018, 11:37am UTC](https://community.gemsofwar.com/t/key-reward-issue/40101/1 "2018-05-26T11:37:41Z")

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When turning in a Gold key I once in a while get a generic looking card representing the reward and the no actual reward. The last time it happened the card that pops up said RUNE5475\_NAME. I uploaded a picture of the card.

 ![RUNE6475](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/9/c9d70c42082552425a940c728235b7b76e1dc030.png)