# Keep getting Error 13 (Resolved) **URL:** \ **Category:** Support\ **Created:** [January 16, 2019, 10:44pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126 "2019-01-16T22:44:38Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Kaosdemon](https://avatars.discourse-cdn.com/v4/letter/k/a9adbd/32.png) [@Kaosdemon](https://community.gemsofwar.com/u/Kaosdemon)\ **Post date:** [January 16, 2019, 10:44pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/1 "2019-01-16T22:44:38Z")
Tried to play gems of war and keep getting error 13 message saying an asset has failed to download ---
**Author:** ![Malachaii](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@Malachaii](https://community.gemsofwar.com/u/Malachaii)\ **Post date:** [January 16, 2019, 11:01pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/2 "2019-01-16T23:01:29Z")
I am getting that same error ---
**Author:** ![MatrimCauthon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/matrimcauthon/32/12539_2.png) [@MatrimCauthon](https://community.gemsofwar.com/u/MatrimCauthon)\ **Post date:** [January 16, 2019, 11:07pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/3 "2019-01-16T23:07:18Z")
Me, three. Can’t get in at all. ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [January 16, 2019, 11:12pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/5 "2019-01-16T23:12:22Z")
Hi everyone, sorry about that. Can I confirm what version of the game everyone is running? We had an issue affecting the 4.2 version of the game that should be resolved now after you restart. If you’re running the 4.2.5 version, I don’t believe the issue should occur. ---
**Author:** ![Malachaii](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@Malachaii](https://community.gemsofwar.com/u/Malachaii)\ **Post date:** [January 16, 2019, 11:29pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/6 "2019-01-16T23:29:18Z")
I uninstalled the game and reinstalled and my character and stuff is gone… I have made a ton of ingame purchases and have all the Google play order info, please please please tell me I can get my account back. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 16, 2019, 11:30pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/7 "2019-01-16T23:30:27Z")
Hey Malachaii, if you previously linked your account [you can recover it](https://gemsofwar.zendesk.com/hc/en-us/articles/202984335-Recover-your-account-in-Gems-of-War). If not, contact support [here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555). ---
**Author:** ![Malachaii](https://avatars.discourse-cdn.com/v4/letter/m/7bcc69/32.png) [@Malachaii](https://community.gemsofwar.com/u/Malachaii)\ **Post date:** [January 16, 2019, 11:37pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/8 "2019-01-16T23:37:54Z")
I have opened a support ticket. I would have thought it would have been linked to my Google play account? ---
**Author:** ![Wyldcard429](https://avatars.discourse-cdn.com/v4/letter/w/8c91f0/32.png) [@Wyldcard429](https://community.gemsofwar.com/u/Wyldcard429)\ **Post date:** [January 17, 2019, 12:19am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/9 "2019-01-17T00:19:02Z")
Updated to 4.2.5 still getting error 13 ---
**Author:** ![MatrimCauthon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/matrimcauthon/32/12539_2.png) [@MatrimCauthon](https://community.gemsofwar.com/u/MatrimCauthon)\ **Post date:** [January 17, 2019, 12:30am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/10 "2019-01-17T00:30:15Z")
Same. Error before. Updated. Closed out, reopened. Error after. ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [January 17, 2019, 12:41am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/11 "2019-01-17T00:41:04Z")
Thanks for the replies everyone, a fix is in the process of going out now. Both old and updated games should enter correctly now. ---
**Author:** ![MatrimCauthon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/matrimcauthon/32/12539_2.png) [@MatrimCauthon](https://community.gemsofwar.com/u/MatrimCauthon)\ **Post date:** [January 17, 2019, 12:50am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/12 "2019-01-17T00:50:12Z")
worked just peachy. Thanks! ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 17, 2019, 12:52am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/13 "2019-01-17T00:52:09Z")
@Malachaii it’s not linked automatically, you need to manually verify your account with our servers. ---
**Author:** ![Xavitri10](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xavitri10/32/50604_2.png) [@Xavitri10](https://community.gemsofwar.com/u/Xavitri10)\ **Post date:** [January 17, 2019, 4:05pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/14 "2019-01-17T16:05:51Z")
Saludos soy xavitri 77 ,estoy en la misma situación. Ya he escrito varios correos! ?cómo lo hacemos manualmente! ? ---
**Author:** ![Xavitri10](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xavitri10/32/50604_2.png) [@Xavitri10](https://community.gemsofwar.com/u/Xavitri10)\ **Post date:** [January 17, 2019, 4:17pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/15 "2019-01-17T16:17:26Z")
Saludos! ? Dónde has abierto el ticket soporte! ?has podido recuperar el juego! ? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 17, 2019, 11:33pm UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/16 "2019-01-17T23:33:35Z")
Hi @Xavitri10. I can see 6 tickets from you, and Kafka has handled it already. You don’t need to submit more than one ticket in the future, one is plenty! 🙂 Glad we could help you. ---
**Author:** ![Xavitri10](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xavitri10/32/50604_2.png) [@Xavitri10](https://community.gemsofwar.com/u/Xavitri10)\ **Post date:** [January 18, 2019, 12:36am UTC](https://community.gemsofwar.com/t/keep-getting-error-13-resolved/51126/17 "2019-01-18T00:36:34Z")
Gracias Cyrup y kafka por haberme resuelto el problema tan rápidamente. Los correos no han sido con mala intención, a medida que me iba enterando de las cosas iba completando la información. Gracias a todo el equipo 👍👍👍