# Journey event, preferred way to open refund tickets?

**URL:** <https://community.gemsofwar.com/t/journey-event-preferred-way-to-open-refund-tickets/83359>\
**Category:** Feature Requests and Game feedback\
**Created:** [February 22, 2024, 6:35pm UTC](https://community.gemsofwar.com/t/journey-event-preferred-way-to-open-refund-tickets/83359 "2024-02-22T18:35:02Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\
**Post date:** [February 26, 2024, 10:37am UTC](https://community.gemsofwar.com/t/journey-event-preferred-way-to-open-refund-tickets/83359/6 "2024-02-26T10:37:22Z")

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There hasn’t been any official response, so I guess they are okay to go ahead with this and to use any format. Here’s a guide to make things easier:

> [@Game Guide: How to request missed Journey rewards](https://community.gemsofwar.com/t/game-guide-how-to-request-missed-journey-rewards/83376):
>
> Journey is currently broken, resulting in missed rewards due to receiving significantly less points from battles. There isn’t any automated compensation process, you need to open a support ticket for your guild. While the request form might look complicated at first glance, it’s not really that difficult. Here’s a step-by-step walkthrough. 1.) Navigate to the Gems of War Support page at [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new). 2.) Provide the type of issue. [image] Open…

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