# I've been banned **URL:** \ **Category:** Uncategorized\ **Created:** [December 24, 2022, 4:30pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261 "2022-12-24T16:30:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Chillwill901](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@Chillwill901](https://community.gemsofwar.com/u/Chillwill901)\ **Post date:** [December 24, 2022, 4:30pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/1 "2022-12-24T16:30:12Z")
What the… I purchased another Kris Kringle but I ended up with 6 totaled Kris Kringle earlier this morning but when I tried to play just now I got that I’ve been banned for hacking…It has something to do with the Kris Kringle…DO NOT BUY TWICE…Who do I reach out too??? This sucks. ![20221224_101334](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/b/3b01f4a7e40a86b062af7e364c2cf0c373d1f30d.jpeg) ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [December 24, 2022, 4:32pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/2 "2022-12-24T16:32:49Z")
> [@\[Known Issue\] Bans for Everyone?](https://community.gemsofwar.com/t/bans-for-everyone/78221/37): > > Hey Adventurers, We are temporarily changing Kris Krinkle’s spell to no longer give Treasure Maps, as we believe this may be related to some accounts being incorrectly banned. (We cannot be sure until the team has had a chance to investigate but we hope this may prevent further accounts from being incorrectly banned). I’m also going to start jumping in to try and unban some accounts of players who have contacted our support team. Please be patient, and make sure you, or anyone you may know who… [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Chillwill901](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@Chillwill901](https://community.gemsofwar.com/u/Chillwill901)\ **Post date:** [December 24, 2022, 4:36pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/3 "2022-12-24T16:36:53Z")
How do I contact the dev team? Can you help me or give me the devs info? My account is on XBOX SERIES X and my gamer tag is CHILLWILL901 ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [December 24, 2022, 4:38pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/4 "2022-12-24T16:38:44Z")
Use the second Zendesk link I posted to submit a support ticket. ---
**Author:** ![Chillwill901](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@Chillwill901](https://community.gemsofwar.com/u/Chillwill901)\ **Post date:** [December 24, 2022, 4:50pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/5 "2022-12-24T16:50:53Z")
I tried setting up a ticket but it wouldn’t allow me to submit a ticket. I tried logging in but it said incorrect information. My login here would be the same for me to set up a ticket right? If not can you please help me…I’ll be on vacation starting today and I would love to play my G.O.W. ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 24, 2022, 4:54pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/6 "2022-12-24T16:54:13Z")
No, you need to make an account with the zendesk site. You can also submit tickets without but I’d you have an account you can check your old tickets. ---
**Author:** ![dosoclockos](https://avatars.discourse-cdn.com/v4/letter/d/e36b37/32.png) [@dosoclockos](https://community.gemsofwar.com/u/dosoclockos)\ **Post date:** [December 24, 2022, 4:59pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/7 "2022-12-24T16:59:12Z")
Hey Graeme, I just submitted a ticket myself. I am GM of Dragon Army on Xbox and received the same message. Thank you for your support! ---
**Author:** ![Chillwill901](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@Chillwill901](https://community.gemsofwar.com/u/Chillwill901)\ **Post date:** [December 24, 2022, 5:05pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/8 "2022-12-24T17:05:02Z")
Im on XBOX SERIES X and I just submitted a ticket…how long do you think it’ll take before a response? Can I have your XBOX gamertag to reach out to you if possible? ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 24, 2022, 5:15pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/9 "2022-12-24T17:15:36Z")
No one knows. Someone who got banned later than me and submitted a ticket later has already been unbanned. Could be minutes, hours, days… ---
**Author:** ![Chillwill901](https://avatars.discourse-cdn.com/v4/letter/c/41988e/32.png) [@Chillwill901](https://community.gemsofwar.com/u/Chillwill901)\ **Post date:** [December 24, 2022, 7:29pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/10 "2022-12-24T19:29:59Z")
Ok…I’ll keep my fingers crossed on getting this resolved soon ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 24, 2022, 8:21pm UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/11 "2022-12-24T20:21:48Z")
They’re asleep right now so it will take a while. But should be happening soon. 🤞 ---
**Author:** ![Hayabusa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hayabusa/32/85130_2.png) [@Hayabusa](https://community.gemsofwar.com/u/Hayabusa)\ **Post date:** [December 26, 2022, 12:16am UTC](https://community.gemsofwar.com/t/ive-been-banned/78261/12 "2022-12-26T00:16:11Z")
When will then be now? Soon!