# \[investigating\]\[visual\] VIP Points slow to update **URL:** \ **Category:** Bug Reports\ **Created:** [July 22, 2026, 6:55am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005 "2026-07-22T06:55:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Post date:** [July 22, 2026, 6:55am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/1 "2026-07-22T06:55:24Z")
NOTE: This is a community-drive category. A developer may not respond to your post. If you need help with Gems of War [please contact support here](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356). To report a bug [go here](https://community.gemsofwar.com/c/gems-of-war-report-a-bug). **Describe your issue:** I purchase things in game - and for the last 6+ purchases my VIP total says 1045 but it should be a lot more - and it appears that it may be correct by the Progress circle. But I don’t know exactly how much left I have to get to VIP Level 11 because the number is stalled at 1045. Here’s ones I know I have purchased while being at VIP Level 10 - Elite Campaign Pass Jul 22 - Star Stone Bundle Jul 15 - Guild Wars Medallion Jul 15 - Star Stone Bundle Jul 10 - PvP Premium Season Pass Jul 7 - Star Stone Bundle Jul 7 - Bag of Gems Jun 28 **Screenshots or video:** ![1045](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/2/9202a27e144dcaca0236c81a971fa1f7a9819a96.jpeg) ---
**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\ **Post date:** [July 22, 2026, 7:58am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/2 "2026-07-22T07:58:15Z")
so while there could be a technical error and a before/after set of pictures if your next purchase is probably the best way to prove the case.. just a reminder that a full 1,500 pts is needed to go from vip 10 to vip 11 and things like the Star Stone Bundles give 25 pts each for $5 and the Elite Campaign Pass gives 50 pts for $10. It’s a bit of a slow process, to the point where it really does feel like it might be stalled. ---
**Author:** ![Sinnycool](https://avatars.discourse-cdn.com/v4/letter/s/f14d63/32.png) [@Sinnycool](https://community.gemsofwar.com/u/Sinnycool)\ **Post date:** [July 22, 2026, 12:09pm UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/3 "2026-07-22T12:09:21Z")
They should be quick on this one since it involves money! See how fast they fixed the campaign? Yet the game still crashing in front of hundreds of witnesses 3-4 streams in a row. Bad look. But no money thats the trend lol. Good luck i think they will fix for u ---
**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Post date:** [July 22, 2026, 6:45pm UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/4 "2026-07-22T18:45:07Z")
Thank you for the suggestion - but that didn’t help. Because this time the number counter went up by the amount I purchased. And I was at level 10 when I purchased the Elite Campaign pass yesterday. Which is 50 points and I was at level 10 - so 1045 doesn’t make sense Here’s today - Added Star Stone bundle (25 VIP) Before ![before](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/d/cdefe31a955aec190b1cc5024f1901b7e894a64d.jpeg) Purchase ![purchase](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/1/a170c67c50be4e572dce2977c4e4f40151d6110f.jpeg) After - And yes the Progress Circle Indicator does move - I overlayed them and the circle did move ![after](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/7/47297198db1c3975d9cde439ae9910d09d7768f3.jpeg) Do not know what to do next. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [July 22, 2026, 10:22pm UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/5 "2026-07-22T22:22:40Z")
I haven’t checked tickets yet this morning, so if you have already sent one, I’ll reply there with the same info or close it out. I can only see your total VIP in your account logs, the view you can see in game - as Idle mentioned - only shows you how much VIP you need to reach the next level. I can in the past 24 hours, you got 50 VIP for your Elite Pass purchase and then later 25 for your Star Stone bundle. Which to me just seems like a visual issue in-game if the amount of VIP you have is slow or not updating. I need to get an updated spreadsheet for the VIP article, but you have a total of 5,020 VIP points currently. ---
**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Post date:** [July 23, 2026, 5:52am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/6 "2026-07-23T05:52:37Z")
Thank you @Jeto very much. I am not sure - but would like to know if there is a way to find out the last time I went up a VIP level (specifically from 9 to 10) because something isn’t adding up in either direction… Let me know Thank you ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [July 23, 2026, 10:15pm UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/7 "2026-07-23T22:15:43Z")
If it was more than a couple of weeks ago, it’s not something I can check in your logs. Also, you have just mentioned that the circle isn’t moving? Even though the total number displayed did go up from 1,045 \> 1,070 Because the increase was so small, I am not super surprised if the ring didn’t appear to move. This visual is also not something I would worry about, as it is just a visual, and you can see your VIP amount increasing, as I confirmed in your logs. ---
**Author:** ![Taisiakat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/taisiakat/32/75810_2.png) [@Taisiakat](https://community.gemsofwar.com/u/Taisiakat)\ **Post date:** [July 24, 2026, 2:01am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/8 "2026-07-24T02:01:17Z")
No actually I was complaining about the number not moving for week+(It has been at 1045 for over a week possible 2 weeks) but the ring was moving..and did even more two days ago. Don’t know why this time the number moved to 1070. I should have taken a picture of before when I bought the Campaign pass because that is a 50 point and I know for a fact I’ve been at Level 10 for at least 1/2 month if not more. The ring is clearly more than 1070 in points (when 1500 is the top) but your number you gave me for total doesn’t jive either . Anyway I can see that you’re swamped because you transposed my complain. Not much really I have a choice in either other than keep an eye on it. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [July 24, 2026, 2:06am UTC](https://community.gemsofwar.com/t/investigating-visual-vip-points-slow-to-update/90005/9 "2026-07-24T02:06:20Z")
The next time you make a purchase, if that VIP **number** doesn’t go up again, submit a ticket. So, then I can share more specific information about your account. I can see all your real money purchases in the path 30 days and all do include VIP points and your VIP total increasing though.