# \[Investigating\] Update Fail **URL:** \ **Category:** Bug Reports\ **Created:** [October 21, 2022, 12:54pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467 "2022-10-21T12:54:41Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 21, 2022, 12:54pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/1 "2022-10-21T12:54:41Z")
Anyone else having trouble updating to Halloween? My phone has an error, saying to restart game that won’t clear. My iPad gets up to halfway updated and just…stops. Restarting game or device does not help. ---
**Author:** ![Darkscythe](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkscythe/32/76402_2.png) [@Darkscythe](https://community.gemsofwar.com/u/Darkscythe)\ **Post date:** [October 21, 2022, 12:58pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/2 "2022-10-21T12:58:29Z")
Some of my guildmates on Xbox are also having trouble with it ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [October 21, 2022, 1:01pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/3 "2022-10-21T13:01:01Z")
Hey there, the team are working on it now, we’ve been updating the 6.6 Patch notes threads as we go tonight. ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 21, 2022, 5:49pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/4 "2022-10-21T17:49:44Z")
Any idea on an ETA when this issue will be fixed? ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 21, 2022, 8:10pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/5 "2022-10-21T20:10:13Z")
Still can’t get the game to load on iPad. Starts downloading assets and freezes. Guess the bug fixes are taking a while? No idea on an ETA? Anyone else have any ideas? ---
**Author:** ![Darkscythe](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkscythe/32/76402_2.png) [@Darkscythe](https://community.gemsofwar.com/u/Darkscythe)\ **Post date:** [October 21, 2022, 8:39pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/6 "2022-10-21T20:39:01Z")
At least you don’t get a headache from the red flashes ---
**Author:** ![mads](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mads](https://community.gemsofwar.com/u/mads)\ **Post date:** [October 21, 2022, 10:36pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/7 "2022-10-21T22:36:13Z")
Doesn’t work for me eithet, extremely frustrating as it is a vault weekend😠 ---
**Author:** ![mads](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mads](https://community.gemsofwar.com/u/mads)\ **Post date:** [October 21, 2022, 10:44pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/8 "2022-10-21T22:44:02Z")
The 6.6 version is not available on Amazon. What’s the idea of releasing a new version during a vault weekend when the last release took at least 2 days before being made available on Amazon. ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 21, 2022, 11:11pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/9 "2022-10-21T23:11:07Z")
Amazon isn’t a factor for me. Just wondering about the fix. ---
**Author:** ![CraftyJaguar](https://avatars.discourse-cdn.com/v4/letter/c/b38774/32.png) [@CraftyJaguar](https://community.gemsofwar.com/u/CraftyJaguar)\ **Post date:** [October 21, 2022, 11:49pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/10 "2022-10-21T23:49:09Z")
I’m sure you are working on it, but I am also having the same issue. I am on iOS and the game will not load at all now. It gets half way through “Loading assets” and locks up. ---
**Author:** ![SilverStream](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SilverStream](https://community.gemsofwar.com/u/SilverStream)\ **Post date:** [October 22, 2022, 2:29am UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/11 "2022-10-22T02:29:20Z")
@CraftyJaguar @Reudaly Try turning on airplane mode for a couple of seconds then turning it off you should get an error message hit ok then it should load if not I don’t know what to do.(more info needed)- tower of doom issues ---
**Author:** ![CraftyJaguar](https://avatars.discourse-cdn.com/v4/letter/c/b38774/32.png) [@CraftyJaguar](https://community.gemsofwar.com/u/CraftyJaguar)\ **Post date:** [October 22, 2022, 3:18am UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/12 "2022-10-22T03:18:14Z")
I ended up completely uninstalling the game and reinstalling it and that fixed it. ---
**Author:** ![SilverStream](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SilverStream](https://community.gemsofwar.com/u/SilverStream)\ **Post date:** [October 22, 2022, 3:19am UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/13 "2022-10-22T03:19:25Z")
Ok good glad you got it fixed. ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 22, 2022, 1:25pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/14 "2022-10-22T13:25:32Z")
That didn’t work on the just freezing during downloading assets. ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 22, 2022, 1:26pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/15 "2022-10-22T13:26:10Z")
Uninstalling shouldn’t have to be a “fix”. ---
**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\ **Post date:** [October 22, 2022, 1:33pm UTC](https://community.gemsofwar.com/t/investigating-update-fail/77467/16 "2022-10-22T13:33:43Z")
But it did work…so far