# \[Investigating\] Stuck on the logging in screen **URL:** \ **Category:** Bug Reports\ **Created:** [September 18, 2024, 6:08pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224 "2024-09-18T18:08:23Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [September 18, 2024, 6:08pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/1 "2024-09-18T18:08:23Z")
Xbox one ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/a/4ad07706c97c842076edea2a0ed45df65e39404f.jpeg) **What you were expecting to happen, and what actually happened:** When I login it gets stuck on this screen shown above and I have to restart the game. **How often does this happen? When did it begin happening?** It happens about 3 times before I can finally get into the game. It’s been happening for about 3 weeks. **Steps to make it happen again** It happens every time I start up the game. It takes a few tries to get through after restarting the game. Yesterday I got in on one try so I thought the update fixed it, but I’m having the same issue today. Has anyone else had this issue? ---
**Author:** ![Stratelier](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Stratelier](https://community.gemsofwar.com/u/Stratelier)\ **Post date:** [September 18, 2024, 6:22pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/2 "2024-09-18T18:22:51Z")
No error messages, it just seems “stuck” about halfway through the meter? Me personally, the only times I’ve had difficulty logging in were caused by (local) wi-fi outages, but in those cases the meter did not progress at all and I did receive an error message. Your case is different. ---
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [September 18, 2024, 6:31pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/3 "2024-09-18T18:31:36Z")
No error messages. Just stays on the screen. No connection/wifi issues either. ---
**Author:** ![Seward101](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@Seward101](https://community.gemsofwar.com/u/Seward101)\ **Post date:** [September 18, 2024, 7:01pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/4 "2024-09-18T19:01:53Z")
I’ve had that a few times. Restarting the console works for me. Hope it helps ---
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [September 18, 2024, 7:14pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/5 "2024-09-18T19:14:01Z")
My problem is it happens every time consistently. I have to restart at least 3 times every day for it to work. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [September 18, 2024, 10:49pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/6 "2024-09-18T22:49:17Z")
Hello Please try uninstalling and reinstalling Gems of War. Please also try clearing your Xbox cache. ---
**Author:** ![MattDB87](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mattdb87/32/67274_2.png) [@MattDB87](https://community.gemsofwar.com/u/MattDB87)\ **Post date:** [September 18, 2024, 11:00pm UTC](https://community.gemsofwar.com/t/investigating-stuck-on-the-logging-in-screen/85224/7 "2024-09-18T23:00:47Z")
I have done both of those things and nothing changed.