# \[investigating\] Redeem codes in mail on just playing the game!

**URL:** https://community.gemsofwar.com/t/investigating-redeem-codes-in-mail-on-just-playing-the-game/89077
**Category:** Bug Reports
**Created:** [December 25, 2025, 9:20am UTC](https://community.gemsofwar.com/t/investigating-redeem-codes-in-mail-on-just-playing-the-game/89077 "2025-12-25T09:20:42Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Slayer213](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@Slayer213](https://community.gemsofwar.com/u/Slayer213)
#### Post date: [December 25, 2025, 9:20am UTC](https://community.gemsofwar.com/t/investigating-redeem-codes-in-mail-on-just-playing-the-game/89077/1 "2025-12-25T09:20:42Z")

</div>

**Platform, device version and operating system:**

Steam (win10)

**Screenshot or image:**

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/d/0dbf8f429284be5424b7f9371e26e163876c628c.jpeg)

**What you were expecting to happen, and what actually happened:**

Playing PVP & should only get battle rewards. Instead, i notice that i am getting a redeem code email after every match!

**How often does this happen? When did it begin happening?**  
_Seems to happen playing PVP. Started today._

**Steps to make it happen again**  
_Playing any pvp match seems to trigger it._

I claimed some of the codes accidentally as part of my LTs as i just clicked Claim All. However, I have stopped playing & neither am i gonna claim any more codes as i don’t want to unnecessarily get banned due to a glitch in the game.

I checked with my guildmates & so far, no one else has reported this issue so seems its just me so far. I have already raised a support ticket but calling it out here too in case someone else is facing a similar problem.

Please fix this ASAP so i can continue playing like before. Also, feel free to remove the rewards from codes i redeemed so far and remove the unread code redeem emails from my game inbox.

@Jeto