# \[Investigating\] PvP Shop Cliffy Error **URL:** \ **Category:** Bug Reports\ **Created:** [December 22, 2024, 10:29pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712 "2024-12-22T22:29:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 10:29pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/1 "2024-12-22T22:29:11Z")
\*Nintendo Switch **Screenshot or image:** **What you were expecting to happen, and what actually happened:** System showed that PvP Burning Marks was able to be purchased. Forgot that I already bought 4 packages earlier in the week. {No Weekly Purchases Remaing Desc} Refrence nae : PvP Burning Mark Pack Weekly Limit:4 **How often does this happen? When did it begin happening?** Every Time I sign in. **Steps to make it happen again** Just log in. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 22, 2024, 11:08pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/2 "2024-12-22T23:08:26Z")
@Virikas can you please tell me what one of the CLIFFY errors is? ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 11:13pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/3 "2024-12-22T23:13:11Z")
> [@Virikas](#): > > {No Weekly Purchases Remaing Desc} Refrence nae : PvP Burning Mark Pack Weekly Limit:4 … ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 11:13pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/4 "2024-12-22T23:13:49Z")
“{No Weekly Purchases Remaining Desc} Reference nae : PvP Burning Mark Pack Weekly Limit:4” is the only thing that shows up as soon as the game boots up. and then everything is frozen. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 22, 2024, 11:14pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/5 "2024-12-22T23:14:36Z")
ah ok, so the error doesn’t say “CLIFFY”? Can you please tell me your invite code if you know it or if you don’t, your hero name, guild name and level (even if it’s just a rough guess at level)? ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 11:17pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/6 "2024-12-22T23:17:45Z")
Character Name: Lady Luck Guild: Vas Lovagrend Level: 1336 (My wife’s Character. Trying to help her.) ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 22, 2024, 11:18pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/7 "2024-12-22T23:18:37Z")
Thanks looking into it now for you! I’ve removed the Switch code from your post for privacy 🙂 ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 11:18pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/8 "2024-12-22T23:18:53Z")
Thank you 🙂 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 22, 2024, 11:35pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/9 "2024-12-22T23:35:37Z")
Just to give you a bit of a time frame: one of the programmers got back to us and said he’s able to take a look after lunch. It’s currently 10:30am here. We’ll do our best to get this resolved as quickly as possible for your wife, and we’ll also try to make sure it can’t happen again. Sorry for the issue and for the wait. The team is in lite mode due to how close we are to the holidays but we’re doing our best to make this a high priority so we can get it resolved today before Christmas. ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 22, 2024, 11:39pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/10 "2024-12-22T23:39:18Z")
Thank you so much. She did reply with a question if Devs have the power to remove a player for the guild since she can not get on to do it. (Not sure if that is possible). ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 23, 2024, 12:32am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/11 "2024-12-23T00:32:15Z")
I’ve asked Jeto to reply to the support request about that one 🙂 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 23, 2024, 1:20am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/12 "2024-12-23T01:20:14Z")
@Virikas this should be fixed now can you please ask Lady Luck to check and confirm for us? Still following up on making sure it’s prevented from happening at all for anyone in future but on the case! ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 23, 2024, 1:23am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/13 "2024-12-23T01:23:25Z")
The error message still shows up but she is able to play now. ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 23, 2024, 1:31am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/14 "2024-12-23T01:31:05Z")
And it froze on her again ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 23, 2024, 3:12am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/15 "2024-12-23T03:12:08Z")
ah you’re kidding ☹ Did she purchase anything in the PvP shop before it happened again? Let me know or reply to the support request if you’d like to discuss it privately instead. ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 23, 2024, 3:13am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/16 "2024-12-23T03:13:50Z")
No she didn’t. She was just in the guild section. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 23, 2024, 3:15am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/17 "2024-12-23T03:15:18Z")
get her to try again now please ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 23, 2024, 3:17am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/18 "2024-12-23T03:17:46Z")
It keeps trying to give her the purchase that caused all this. And then the error code happens. She is able to move around but we will see if it eventually freezes on her. ---
**Author:** ![Virikas](https://avatars.discourse-cdn.com/v4/letter/v/e9c0ed/32.png) [@Virikas](https://community.gemsofwar.com/u/Virikas)\ **Post date:** [December 23, 2024, 3:20am UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/19 "2024-12-23T03:20:22Z")
She says thank you and hopefully it will be fine tomorrow 🙂 So far looks like it might be fixed. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [February 3, 2025, 8:49pm UTC](https://community.gemsofwar.com/t/investigating-pvp-shop-cliffy-error/86712/20 "2025-02-03T20:49:56Z")
A post was split to a new topic: [[Reported] Cliffy error trying to start battle](https://community.gemsofwar.com/t/reported-cliffy-error-trying-to-start-battle/87057)