# \[Investigating\] No Defense score added to GW
**URL:** https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734
**Category:** Bug Reports
**Created:** [November 17, 2021, 8:08am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734 "2021-11-17T08:08:26Z")
**Posts on this page:** 20
**Page:** 15
### Author:  [@CyberZ](https://community.gemsofwar.com/u/CyberZ)
#### Post date: [November 22, 2021, 6:44am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/285 "2021-11-22T06:44:24Z")
I was developer and indeed, it was never possible to leave office with so big bugs (office hours or not). And repeated bugs lead to be fired. But here, it’s the far west, they can’t manage a project, they can’t manage clients, they can’t manage aftercare. It’s a shame.
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### Author:  [@Phillip](https://community.gemsofwar.com/u/Phillip)
#### Post date: [November 22, 2021, 7:09am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/286 "2021-11-22T07:09:18Z")
Well I did a 9500+ score today which should have put me at 51k+ and I finished at 49k somehow, my overall score was missing about 2000 points. Then I came here and found a whole lot of people seem to be missing 2000 points as well. As of end of the week reset we moved down from bracket 1 over less than this 2000 point difference. There’s no telling how many guild mates were hit by this as well. I’m on xbox, not sure if that matters.
Is anything going to be done about this?
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### Author:  [@Cairnso](https://community.gemsofwar.com/u/Cairnso)
#### Post date: [November 22, 2021, 7:11am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/287 "2021-11-22T07:11:41Z")
> [@Phillip](#):
>
> I’m on xbox, not sure if that matters.
This is the first time to my knowledge that someone is seeing this on Xbox.
Could you get an image of your results page before it disappears?
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### Author:  [@Nata](https://community.gemsofwar.com/u/Nata)
#### Post date: [November 22, 2021, 7:47am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/288 "2021-11-22T07:47:52Z")
Plan A failed?
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### Author:  [@xolid99](https://community.gemsofwar.com/u/xolid99)
#### Post date: [November 22, 2021, 7:49am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/289 "2021-11-22T07:49:18Z")
Got bug on yellow day on a perfect week in B1 and otherwise paragon, so hope they fix points….
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### Author:  [@Djimbalimbl](https://community.gemsofwar.com/u/Djimbalimbl)
#### Post date: [November 22, 2021, 7:51am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/290 "2021-11-22T07:51:32Z")
A guild mate got me screenshots of our results just 10 minutes before the reset, the numbers were the same as some hours ago. Unless they didn´t miraculously fix in the reamining time, I can confirm, that Plan A failed.
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### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [November 22, 2021, 7:57am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/291 "2021-11-22T07:57:07Z")
This issue has been difficult to investigate as it hasn’t affected everyone equally and appears random in nature. We will have more to share once we’ve had a chance to learn more about this issue.
I plan to follow up with the team about this and the other Guild War issue tomorrow and will post more information here and in the known issues articles in the help center once I know more.
To people offering to give us any more information we need, just knowing if anyone with the bonus point issue had any technical issues, including error messages or connection issues (whether on your device or from our game servers or even your internet service provider) in addition to this bonus points missing issue, that would be helpful to know. So far we haven’t seen any reports along side the missing scores mentioning any strange tech issues but it doesn’t hurt for me to ask.
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### Author:  [@Djimbalimbl](https://community.gemsofwar.com/u/Djimbalimbl)
#### Post date: [November 22, 2021, 8:11am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/292 "2021-11-22T08:11:28Z")
For me, the game was running perfect last week (from a technical point of view…). No connection issues, just sometimes slow servers, but on usual times, where you expect a lot of players playing the game. I have forwarded the question to my guild, however, if some of us have connection problems, we usually discuss this immediately in our discord. As there was not a single complaint in our discord, I would expect, that nobody had technical issues with the game. But as you say, it doesn´t hurt to ask.
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### Author:  [@xolid99](https://community.gemsofwar.com/u/xolid99)
#### Post date: [November 22, 2021, 8:11am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/293 "2021-11-22T08:11:42Z")
> [@Kafka](#):
>
> So far we haven’t seen any reports along side the missing scores mentioning any strange tech issues but it doesn’t hurt for me to ask.
No tech issue here, played yellow straight after red after waiting til late Friday/early hours of Saturday, and lost ghost 2K on first battle.
Also alliance wide no complaints of tech issues, many complaints of random score issues.
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### Author:  [@GANNICUS1](https://community.gemsofwar.com/u/GANNICUS1)
#### Post date: [November 22, 2021, 8:12am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/294 "2021-11-22T08:12:32Z")
my internet provider works just fine, and i got no error messages either, there was only connection problem when journey froze from a bug . steam never went down i lost 4k points b/c 2 days bug hit my gw scores. only strange tech issues (bugs) was on gow side
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### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [November 22, 2021, 8:22am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/295 "2021-11-22T08:22:43Z")
Thanks, I’m not really expecting a connection issue to be the problem. Affected players are from all over the world and the times of the issues aren’t centered around the busy time, like daily reset. I’m also not aware of any game server issues for GoW last week or any other major outages at other companies/servers.
But at this point it’s one of the last things I could think to ask about.
We checked things like how active, old, new the accounts are, which devices they’re playing on, their level, Guild, Guild Wars brackets, Guild War attack and defense teams, Hero Class, Home Kingdom (in case it was something to do with Nexus but nope!). This is just a small example of the checks we’re doing when looking for patterns on the CX team side while the devs check the code side.
But if anyone thinks of anything regarding any technical performance issues let me know.
We will keep checking the code and data on our side.
Thanks so much everyone
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### Author:  [@Dwuemka](https://community.gemsofwar.com/u/Dwuemka)
#### Post date: [November 22, 2021, 8:23am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/296 "2021-11-22T08:23:40Z")
The game has been lagging and slow all week since Monday reset; the message about degraded performance of servers was appearing on and off the entire week. I’m not sure if it matters. No extra error messages appeared. Both on PC and on the phone (Android).
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### Author:  [@OneWorld](https://community.gemsofwar.com/u/OneWorld)
#### Post date: [November 22, 2021, 8:35am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/297 "2021-11-22T08:35:11Z")
> [@Dwuemka](#):
>
> The game has been lagging and slow all week since Monday reset; the message about degraded performance of servers was appearing on and off the entire week.
I’ve noticed this as well. This may be normal for a GW week.
I did notice a complete connection issue (unable to load up the game, unable to check the server status page) on Saturday @ approx. 7:35 p.m. EST. It’s the first time I have seen an outage in the year I’ve been playing. I checked my Internet but there was no other issue. The outage was brief - it had resolved itself within a few mins. Not sure when it started.
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### Author:  [@Wow](https://community.gemsofwar.com/u/Wow)
#### Post date: [November 22, 2021, 8:55am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/298 "2021-11-22T08:55:26Z")
Hey @Kafka please feel free to check my account. I think I am one of the most affected in GW. I was missing 8k points. I raised a ticket so it’ll be easier for you to investigate. Thank you.
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### Author:  [@Alex6969](https://community.gemsofwar.com/u/Alex6969)
#### Post date: [November 22, 2021, 8:58am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/299 "2021-11-22T08:58:08Z")
Battles have started to load more slowly. It was like this all week, and now it is exactly the same. I did not change the provider. So on Android, and on Steam
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### Author:  [@pkflash](https://community.gemsofwar.com/u/pkflash)
#### Post date: [November 22, 2021, 9:01am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/300 "2021-11-22T09:01:27Z")
In my guild no problem on the first day, even those who played the following days, and the game was much slower
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### Author:  [@sylverscale](https://community.gemsofwar.com/u/sylverscale)
#### Post date: [November 22, 2021, 11:00am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/301 "2021-11-22T11:00:04Z")
Also no technical issues. I had a day where I used data and was affected, the other two affected days I used my internet at home.
GW loaded smoothly, no lag for me, nothing…
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### Author:  [@devnull](https://community.gemsofwar.com/u/devnull)
#### Post date: [November 22, 2021, 11:04am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/302 "2021-11-22T11:04:25Z")
No issues here during GW.
Since 6.0 (?) i have some cliffys now and then but not anywhere near GW battles
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### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [November 22, 2021, 11:06am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/303 "2021-11-22T11:06:52Z")
> [@Kafka](#):
>
> We checked things like how active, old, new the accounts are, which devices they’re playing on, their level, Guild, Guild Wars brackets, Guild War attack and defense teams, Hero Class, Home Kingdom (in case it was something to do with Nexus but nope!). This is just a small example of the checks we’re doing when looking for patterns on the CX team side while the devs check the code side.
There has been a long ongoing issue with PvP defense teams getting corrupted. Here’s one of the bug reports, there are several of them.
> [@\[REPORTED\] Wrong troop in PvP Defense team (lance knight)](https://community.gemsofwar.com/t/reported-wrong-troop-in-pvp-defense-team-lance-knight/71842):
>
> Platform, device version and operating system: PC/Mobile Screenshot or image: vs What you were expecting to happen, and what actually happened: The first image is what @Eldor saw when he battled me in PvP, the 2nd image is what I actually have set on PvP defense. A number of folks on discord have noticed Lance Knight appearing in the 4th slot of PvP teams, not just the gnomes; here is another example: How often does this happen? When did it b…
Note that the player setting the defense team is seeing it correctly, the player fighting the defense team is seeing something different. It’s somewhat likely that this issue has now propagated to Guild Wars defense teams. What you should be checking is which teams players actually fought, the one set as daily defense or a different one, like the one from the first day repeated. Your battle logs should contain this information.
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### Author:  [@essemito2](https://community.gemsofwar.com/u/essemito2)
#### Post date: [November 22, 2021, 11:32am UTC](https://community.gemsofwar.com/t/investigating-no-defense-score-added-to-gw/72734/305 "2021-11-22T11:32:25Z")
@Kafka look here, [[RESOLVED] Event badge not rewarded](https://community.gemsofwar.com/t/event-badge-not-rewarded/72934)
I think the bug is related with some weird reset bug not occouring right, for me today I got refounded event badge, someone don’t recive statue reward becouse is like He already got it and for war the defence seems like already used
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