# \[Investigating\] New "Frozen Knight" emoji set from Elite campaign rewards is broken **URL:** \ **Category:** Bug Reports\ **Created:** [June 25, 2024, 12:24am UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497 "2024-06-25T00:24:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [June 25, 2024, 12:24am UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/1 "2024-06-25T00:24:18Z")
**Platform, device version and operating system:** Playstation **Screenshot or image:** Unnecessary. Read below. **What you were expecting to happen, and what actually happened:** Was expecting this new set of emojis to work in chat. However, when I look at the list of emojis for these, it shows as an image of loads of emojis shrunk down into one. When I try to post any of these in chat, it just appears as :frozenknight1:, :frozenknight2: etc. **How often does this happen? When did it begin happening?** Since gaining the set from campaign rewards. Very low priority bug since I am not really bothered about emojis but the ones which people have paid real money for should work? ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [June 25, 2024, 10:02pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/2 "2024-06-25T22:02:26Z")
Hello 🙂 As I am currently unable to reproduce this issue, please send screencaptures of the frozen knight emotes not working correctly in the chat. Please also send a screencapture for the “image of loads of emojis shrunk down into one” in the emoji list. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [June 26, 2024, 11:19pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/3 "2024-06-26T23:19:47Z")
Hi. I posted these emojis in PlayStation global chat 1 minute ago. Still not working for me or another player. You can look at the chat log to see. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 1, 2024, 10:20pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/4 "2024-07-01T22:20:06Z")
Hello, Please uninstall and reinstall Gems of War to fix your emoji ssue. When I took a look at it, the emojis were working correctly and it seems like these assets in particular did not install correctly. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 2, 2024, 8:33pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/5 "2024-07-02T20:33:15Z")
![Screenshot 2024-07-02 21.30.54](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/7/d7046fa93bf1a47318f51dac19432f2e48df5d03.png) Same issue with Magical Tree Set from Raid Boss this week. Have uninstalled and reinstalled game. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 2, 2024, 10:28pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/6 "2024-07-02T22:28:09Z")
Hello 🙂 In this case, please navigate to the Settings \> Graphics Tab \> Scroll down to “Download All Assets” and please select the button and let me know how you go 🙂 ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [July 2, 2024, 10:44pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/7 "2024-07-02T22:44:54Z")
I am on PlayStation. This isn’t an option for me. Only PC/mobile I believe. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 2, 2024, 11:02pm UTC](https://community.gemsofwar.com/t/investigating-new-frozen-knight-emoji-set-from-elite-campaign-rewards-is-broken/84497/8 "2024-07-02T23:02:56Z")
Hello 🙂 Please contact Support via Ticket to help you further on this issue. I believe it will be more beneficial to investigate your account there, and also to protect your own security/privacy should the development team need further details on this particular emote issue.