# \[Investigating\] Losing actually won matches

**URL:** <https://community.gemsofwar.com/t/investigating-losing-actually-won-matches/75488>\
**Category:** Bug Reports\
**Created:** [May 25, 2022, 9:26am UTC](https://community.gemsofwar.com/t/investigating-losing-actually-won-matches/75488 "2022-05-25T09:26:23Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [May 25, 2022, 10:56pm UTC](https://community.gemsofwar.com/t/investigating-losing-actually-won-matches/75488/5 "2022-05-25T22:56:19Z")

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Hey @ny4s

Have you already gone through some of the initial troubleshooting we have on our Help Centre?

Also, are you noticing this when both connected to wifi and the same when you use mobile data?

- [Connection Troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwjrNHi1TQA6D2FjY291bnRfaWRpA4E6CToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJkaHR0cHM6Ly9nZW1zb2Z3YXIuemVuZGVzay5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzMzNzU3MDM1NzU1LUNvbm5lY3Rpb24taXNzdWVzLXRyb3VibGVzaG9vdGluZy0GOwhUOg5zZWFyY2hfaWRJIik0MTY5Y2I5YS1jNDI1LTRmODYtYmUwZi02OTU4ZTEyNDkwMjIGOwhGOglyYW5raQY6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIg9jb25uZWN0aW9uBjsIVDoScmVzdWx0c19jb3VudGkY--8f0e663ff6508a2d50383ba08801efa7b3459eea)

- [Android & iOS Troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwi3MXi1TQA6D2FjY291bnRfaWRpA4E6CToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ3aHR0cHM6Ly9nZW1zb2Z3YXIuemVuZGVzay5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzMzNzU3MDM0OTM1LUdlbmVyYWwtdHJvdWJsZXNob290aW5nLWd1aWRlLUFtYXpvbi1pT1MtYW5kLUFuZHJvaWQtBjsIVDoOc2VhcmNoX2lkSSIpYjQzY2JlN2EtYzI3Yy00YzFiLTk5M2MtZmIxNjRmOWQxN2JiBjsIRjoJcmFua2kIOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIMYW5kcm9pZAY7CFQ6EnJlc3VsdHNfY291bnRpHA%3D%3D--2ee5ceaa6c6e5f13098f8d546b024b32274da035)

If you haven’t can you give those a go and then submit a ticket to us here in Support, with the information from the last step in the Connection article.

And if you have, shoot through a ticket anyways cos there is some other options we can investigate for you.

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_[View the full topic](https://community.gemsofwar.com/t/investigating-losing-actually-won-matches/75488)._