# \[Investigating\] Image missing in chat collection item rewards screens

**URL:** <https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905>\
**Category:** Bug Reports\
**Created:** [October 25, 2023, 12:30am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905 "2023-10-25T00:30:39Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [March 1, 2024, 2:25am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/11 "2024-03-01T02:25:47Z")

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Hello 🙂

As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.

In this Ticket please mention the following:

- Invite Code
- Issue
- Chat Item(s) you are currently missing from your purchase.
- Which Version of Gems of War you are currently running?

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_[View the full topic](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905)._