# \[Investigating\] Image missing in chat collection item rewards screens
**URL:** https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905
**Category:** Bug Reports
**Created:** [October 25, 2023, 12:30am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905 "2023-10-25T00:30:39Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [October 25, 2023, 12:30am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/1 "2023-10-25T00:30:39Z")
**Platform, device version and operating system:**
Steam.
**Screenshot or image:**
**What you were expecting to happen, and what actually happened:**
Since the 7.2 update was pushed less than an hour ago, there’s no image in the rewards/purchased screen after buying chat collection items [emojis, avatars, titles]. It used to have an image of what you’d bought in the middle of the rewards screen [pictured above] but now it’s just blank.
I DID have the items added to my collection, though, they’re not missing and they do work. It’s just the post-purchase screen not showing the item.
**How often does this happen? When did it begin happening?**
Every time I buy chat collection items [I tested with two emoji sets and one avatar].
**Steps to make it happen again**
Buy a chat collection item [emoji, title, avatar].
---
### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [October 25, 2023, 3:28am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/2 "2023-10-25T03:28:11Z")
Hello 🙂
Thank you for the image!
I’ve added your screencapture to the report.
Please let us know if this issue is happening on other platforms!
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [February 7, 2024, 6:43am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/3 "2024-02-07T06:43:25Z")
@Bramble This appears to have been fixed as of the last few days.
Last week, I bought emoji packs and this issue was still happening. Today, I bought an emoji pack and title and both were fixed and showed what I’d purchased on the rewards screen.
---
### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [February 7, 2024, 8:09pm UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/4 "2024-02-07T20:09:09Z")
Hello 🙂
Thank you for confirming!
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [February 20, 2024, 5:52am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/5 "2024-02-20T05:52:54Z")
It’s happening again.
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [February 22, 2024, 10:52pm UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/6 "2024-02-22T22:52:58Z")
@Bramble See screenshot above, this began happening again 4 days ago.
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [February 29, 2024, 12:10am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/7 "2024-02-29T00:10:10Z")
@Bramble this started happening again over a week ago. I’ve posted about it twice already, tagged you. No recognition that it’s been seen.
---
### Author:  [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)
#### Post date: [February 29, 2024, 9:34am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/8 "2024-02-29T09:34:38Z")
> [@KeiFlox](#):
>
> No recognition that it’s been seen.
Open a new bug report, those that have been tagged as [Fixed] don’t seem to get looked at again.
---
### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [February 29, 2024, 10:03pm UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/9 "2024-02-29T22:03:19Z")
Hello 🙂@KeiFlox
Please let me know what exactly is happening again.
I can see from the screencapture that you have no items listed from the rewards screen.
For the investigation, please answer some questions:
- Are still receiving your reward successfully?
- What exact steps did you take for this issue to happen? (What gamemode were you playing, did you leave it open for a long period of time…etc)
- How often does this issue happen? (Eg. every time you want to collect rewards)
In the meantime, please also provide your Invite Code for the development team to investigate further.
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [February 29, 2024, 10:31pm UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/10 "2024-02-29T22:31:44Z")
It’s exactly the same issue as in the original post I made.
Every time I buy a chat item–avatar, title, emote set–I receive the item, but the rewards screen after purchasing is blank just like the screencap shows. This happens on PC and Android.
Happens no matter what I was doing previously. I can open the game for the first time in hours, go right to chat, buy an emote set, and this happens.
---
### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [March 1, 2024, 2:25am UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/11 "2024-03-01T02:25:47Z")
Hello 🙂
As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.
In this Ticket please mention the following:
- Invite Code
- Issue
- Chat Item(s) you are currently missing from your purchase.
- Which Version of Gems of War you are currently running?
---
### Author:  [@KeiFlox](https://community.gemsofwar.com/u/KeiFlox)
#### Post date: [March 1, 2024, 10:20pm UTC](https://community.gemsofwar.com/t/investigating-image-missing-in-chat-collection-item-rewards-screens/81905/12 "2024-03-01T22:20:04Z")
I said the items are not missing and I do receive them, it’s only the rewards screen afterwards that’s blank. The same issue as I first reported in this thread.