# \[Investigating\] Game crash **URL:** \ **Category:** Bug Reports\ **Created:** [March 19, 2025, 7:16am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336 "2025-03-19T07:16:58Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 19, 2025, 7:16am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/1 "2025-03-19T07:16:58Z")
Hope the image shows, but when making 4 of a kind, the game crashed hard on me. It showed a pictogram with a loading bar with the mention of unity. ---
**Author:** ![xolid99](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xolid99/32/66856_2.png) [@xolid99](https://community.gemsofwar.com/u/xolid99)\ **Post date:** [March 20, 2025, 12:40am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/2 "2025-03-20T00:40:59Z")
I’ve been getting these recently. No logic to it, the game crashes and a window message with a skeleton gif comes up saying unity error. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [March 20, 2025, 12:51am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/3 "2025-03-20T00:51:09Z")
There are a few different instances we are aware of that are causing crashing or board locking. [https://gemsofwar.zendesk.com/hc/en-us/articles/10748078721679-Battles-locking-and-Gems-not-dropping-in](https://gemsofwar.zendesk.com/hc/en-us/articles/10748078721679-Battles-locking-and-Gems-not-dropping-in) If you have any more specific information or just a screenshot of the error, I can add it to the ongoing report. ---
**Author:** ![Lady\_Alfhild](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@Lady\_Alfhild](https://community.gemsofwar.com/u/Lady_Alfhild)\ **Post date:** [March 21, 2025, 12:07pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/4 "2025-03-21T12:07:22Z")
Hello Jeto. My board just crashed in the middle of a citadel battle. I can chat , but it;s stuck on the opponents turn and won’t go further. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/e/de14dedeaff90dd1466c22a72eccf77ff1abff04.jpeg) ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/4/e4ce9a41c93470c175a6d28325cb3cad7855e32e.jpeg) I have no other choice than to back out costing me a citadel fight… ---
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 23, 2025, 7:09pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/5 "2025-03-23T19:09:41Z")
!I am having trouble posting the screenshot. I did mail it, but I got a generic reply so my guess it will disappear in the big bin ---
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 23, 2025, 7:11pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/6 "2025-03-23T19:11:25Z")
Please tell me how to get the screenshots to you since it won’t let me add the image and the mail I send was qualified as bug report in a generic answer, so probably it won’t be opened ---
**Author:** ![xolid99](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xolid99/32/66856_2.png) [@xolid99](https://community.gemsofwar.com/u/xolid99)\ **Post date:** [March 23, 2025, 7:44pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/7 "2025-03-23T19:44:41Z")
To take a screenshot print screen near F10/12 depending on keyboard does it. Ofc need be on a pc for that… Also alt/prt screen or cell/prtscreen depending on windows version. Windows game bar can get screenshot. It’s win R I believe or Win G to start it hat. Just go to screenshots and can take one. Upload it, might have to trim its size, so either Sniping Tool, a utility called Greenshot or just use paint and edit and select an area. Save to clipboard, reply to the forum, either attach in menu or control V if on windows to paste said (if in memory) I resolved my unity error. It was a hdmi to usb splitter for multiple monitor setups. It’s a common unity error. Unset Auto HDR in display, despite monitor settings/refresh rate Set Optimisation for Windows Games in display Unset hardware acceleration and variable refresh rate Disconnect any games optimisation Disconnect hmdi-usb splitter and additional none native hdmi 2.1 slot monitors when not using. Pretend I’m on a ZX Spectrum…😅 ---
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 23, 2025, 8:55pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/8 "2025-03-23T20:55:25Z")
![Screenshot 2025-03-19 080440](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/1/91375847311bf3ae21891be17f0157e1c1636563.jpeg) ---
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 23, 2025, 8:55pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/9 "2025-03-23T20:55:52Z")
![Screenshot 2025-03-23 194749](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/5/d5a2afabfb59aa6fd930c82ab9252a5754bfe167.jpeg) ---
**Author:** ![ladyevyan](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@ladyevyan](https://community.gemsofwar.com/u/ladyevyan)\ **Post date:** [March 23, 2025, 8:58pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/10 "2025-03-23T20:58:49Z")
No idea why it lets me post this now, but here they are. (first it said it could not post media) I am looking at your tips of dumbifying my laptop … if I have to set up a cassette player with tapes to play the game I am right back at where I started gaming 🙂 ---
**Author:** ![xolid99](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/xolid99/32/66856_2.png) [@xolid99](https://community.gemsofwar.com/u/xolid99)\ **Post date:** [March 23, 2025, 10:28pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/11 "2025-03-23T22:28:31Z")
It’s the same error I had ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/c/1cfc79cd9eb5f5df199f4354b7b15ec267504252.jpeg) Google unity and electron based games that’s where I started my search on how to fix.. Do you have an internal gfx card and an external monitor? ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [March 23, 2025, 10:37pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/12 "2025-03-23T22:37:59Z")
@ladyevyan I replied to your ticket about your mail, so I will continue replying to you there. @xolid99 and @Lady_Alfhild is it in random places throughout the game or the same specific screens? How long before it happens? Or is it random each time? Can I also have all your invite codes please! ---
**Author:** ![Synthetic9](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@Synthetic9](https://community.gemsofwar.com/u/Synthetic9)\ **Post date:** [April 9, 2025, 6:29pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/13 "2025-04-09T18:29:06Z")
Invite Code: SYNTHETIC9\_QYH4 Nintendo switch ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [April 10, 2025, 12:02am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/14 "2025-04-10T00:02:33Z")
Is this Unity error still happening @Synthetic9 or are you getting a different issue? _If it’s a different issue, and not the exact error above, it should be it’s own thread_ ---
**Author:** ![Synthetic9](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@Synthetic9](https://community.gemsofwar.com/u/Synthetic9)\ **Post date:** [April 10, 2025, 11:14am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/15 "2025-04-10T11:14:45Z")
I originally posted this in another thread and it was linked to this one as a known issue. So I thought I would also post here as it is still happening on the Nintendo Switch. Using Essence of Evil, when enemy in last slot gets changed into a beast and it is the enemies turn in PVP. Nothing can be done and must retreat from battle. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [April 10, 2025, 9:43pm UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/16 "2025-04-10T21:43:03Z")
> [@Synthetic9](#): > > Using Essence of Evil, when enemy in last slot gets changed into a beast and it is the enemies turn in PVP. N That is a known issue, yes and still is ongoing. ---
**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\ **Post date:** [June 19, 2025, 1:49am UTC](https://community.gemsofwar.com/t/investigating-game-crash/87336/17 "2025-06-19T01:49:11Z")
Is anyone still getting Unity errors since the last update?