# \[Investigating\] Bug with task in campaign **URL:** \ **Category:** Bug Reports\ **Created:** [July 20, 2020, 7:45am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869 "2020-07-20T07:45:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Black\_Wolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/black_wolf/32/63378_2.png) [@Black\_Wolf](https://community.gemsofwar.com/u/Black_Wolf)\ **Post date:** [July 20, 2020, 7:45am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/1 "2020-07-20T07:45:41Z")
**Platform, device version and operating system:** Android 8.1.0, MIUI Global 9.6.6.0 **Screenshot or image:** ![Screenshot_2020-07-20-10-30-25-950_air.com.and.games505.gemsofwar](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/5/152b8a92541a808ff38072cfb6e94ba6c4059f23.jpeg) **What you were expecting to happen, and what actually happened:** Its just stuck. **How often does this happen? When did it begin happening?** First time ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 20, 2020, 8:11am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/2 "2020-07-20T08:11:34Z")
Please exit and re-open the game and then click the completed task to get the next one. (Looks like you didn’t restart the game after weekly reset so you don’t have all the new data files downloaded yet.) If that doesn’t work let me know. ---
**Author:** ![Black\_Wolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/black_wolf/32/63378_2.png) [@Black\_Wolf](https://community.gemsofwar.com/u/Black_Wolf)\ **Post date:** [July 20, 2020, 8:14am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/3 "2020-07-20T08:14:24Z")
Have done yet a couple times, of course. Nothing changed ---
**Author:** ![kryptonien974](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kryptonien974](https://community.gemsofwar.com/u/kryptonien974)\ **Post date:** [July 20, 2020, 8:25am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/4 "2020-07-20T08:25:49Z")
Bonjour j’ai le même problème, sur xbox ---
**Author:** ![Igal](https://avatars.discourse-cdn.com/v4/letter/i/ee7513/32.png) [@Igal](https://community.gemsofwar.com/u/Igal)\ **Post date:** [July 20, 2020, 8:26am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/5 "2020-07-20T08:26:04Z")
I also got this bug. Restart the game doesn’t solve it! Playing on android ---
**Author:** ![Hawx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hawx/32/75772_2.png) [@Hawx](https://community.gemsofwar.com/u/Hawx)\ **Post date:** [July 20, 2020, 8:50am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/6 "2020-07-20T08:50:37Z")
This Bronze task shouldn’t be in the list of their tasks. It should be: ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/c/2cff6febeeb26a2c7896aa1c7b1fb325ce3d927f.png) ---
**Author:** ![GrannyGems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grannygems/32/63088_2.png) [@GrannyGems](https://community.gemsofwar.com/u/GrannyGems)\ **Post date:** [July 20, 2020, 8:58am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/7 "2020-07-20T08:58:11Z")
How do we resolve the Warden Hero task. Is it a glitch? ---
**Author:** ![GrannyGems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grannygems/32/63088_2.png) [@GrannyGems](https://community.gemsofwar.com/u/GrannyGems)\ **Post date:** [July 20, 2020, 8:59am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/8 "2020-07-20T08:59:32Z")
Restarting didn’t work… Something might be wrong. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 20, 2020, 9:01am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/9 "2020-07-20T09:01:30Z")
Can you all please confirm you’re exiting the game and not just going back to the homescreen? To fully exit the game on Android follow the instructions here: > **[Exit or Force Close the game on Android](https://gemsofwar.zendesk.com/hc/en-us/articles/360001342955-Exit-or-Force-Close-the-game-on-Android)** > > Usually, by default on mobile devices, apps are minimised and run in the background when returning to the home screen, to fully exit the game follow the steps below. > There are 2 ways to close your ... Xbox: > **[Force close Gems of War on Xbox](https://gemsofwar.zendesk.com/hc/en-us/articles/360000910636-Force-close-Gems-of-War-on-Xbox)** > > If you're experiencing some connection or lag force closing and reopening the game may help. > If you find any issues with Gems of War it can be helpful to force close and reopen the game.  > To do thi... ---
**Author:** ![GrannyGems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grannygems/32/63088_2.png) [@GrannyGems](https://community.gemsofwar.com/u/GrannyGems)\ **Post date:** [July 20, 2020, 9:02am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/10 "2020-07-20T09:02:21Z")
I’m on Playstation… I closed out and restarted. ---
**Author:** ![Fikda](https://avatars.discourse-cdn.com/v4/letter/f/b9e5f3/32.png) [@Fikda](https://community.gemsofwar.com/u/Fikda)\ **Post date:** [July 20, 2020, 9:05am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/11 "2020-07-20T09:05:32Z")
Even deleting all saved data and restarting makes no difference, it is still stuck. ---
**Author:** ![kryptonien974](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@kryptonien974](https://community.gemsofwar.com/u/kryptonien974)\ **Post date:** [July 20, 2020, 9:06am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/12 "2020-07-20T09:06:32Z")
Quitter le jeu et redémarrer confirmer et cela ne change rien. ---
**Author:** ![Sipalman](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sipalman/32/51149_2.png) [@Sipalman](https://community.gemsofwar.com/u/Sipalman)\ **Post date:** [July 20, 2020, 9:09am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/13 "2020-07-20T09:09:55Z")
Do you think people are stupid? That’s like when you ask an electrician for help and he says “Did you plug in the cable?” ---
**Author:** ![GrannyGems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/grannygems/32/63088_2.png) [@GrannyGems](https://community.gemsofwar.com/u/GrannyGems)\ **Post date:** [July 20, 2020, 9:12am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/14 "2020-07-20T09:12:33Z")
😆 🤣 😂 😹 😆 So true… ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 20, 2020, 9:13am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/15 "2020-07-20T09:13:37Z")
@Sipalman I don’t think anyone here is stupid but it’s very common for people to hit the home button and not realise their games or apps are still running in the background. I’m glad this is common knowledge for you but I don’t know who here knows that information so I have to ask, it’s part of my job to rule out all possibilities. Also I did test for the issue before I asked everyone to do that, but I couldn’t reproduce it so I’m currently going to go through any troubleshooting steps needed to find out why some players have the issue and some don’t. This is part of the tech support process. Also bear in mind that I was in chat earlier telling people to close and re-open their games to solve their problem because they didn’t realise they had to do that earlier. They aren’t stupid either. It’s not nice to suggest they are Sipal. ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [July 20, 2020, 9:19am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/16 "2020-07-20T09:19:06Z")
> [@Black\_Wolf](#): > > Its just stuck. It didn’t start out this way, right? You had a bronze task you completed prior to the stuck one? Do you still remember what that task asked you to do and what you clicked once you completed it? ---
**Author:** ![Samyaza](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Samyaza](https://community.gemsofwar.com/u/Samyaza)\ **Post date:** [July 20, 2020, 9:20am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/17 "2020-07-20T09:20:11Z")
Same issue. Android 10 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [July 20, 2020, 9:22am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/18 "2020-07-20T09:22:05Z")
Do you all have the square bracket text on the Task like the screenshot in the first post? ---
**Author:** ![Redi1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/redi1/32/63215_2.png) [@Redi1](https://community.gemsofwar.com/u/Redi1)\ **Post date:** [July 20, 2020, 9:23am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/19 "2020-07-20T09:23:27Z")
I was told changing the language and resetting works but I am unable to test. ---
**Author:** ![Redi1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/redi1/32/63215_2.png) [@Redi1](https://community.gemsofwar.com/u/Redi1)\ **Post date:** [July 20, 2020, 9:25am UTC](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869/20 "2020-07-20T09:25:18Z")
From Notorious on Discord. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/c/dcd0463930715c5fd40c18efdaa48b84ba4660bb.jpeg) They confirmed they corrected it by changing the language and resetting. [Next page](https://community.gemsofwar.com/t/investigating-bug-with-task-in-campaign/64869.md?page=2)