# Interesting Error message that is not allowing me to play **URL:** \ **Category:** Support\ **Created:** [December 19, 2016, 10:06pm UTC](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947 "2016-12-19T22:06:38Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Bmpolak](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bmpolak](https://community.gemsofwar.com/u/Bmpolak)\ **Post date:** [December 19, 2016, 10:06pm UTC](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947/1 "2016-12-19T22:06:38Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/6/565de9202d91e2895e9f7e35d5710c4d26e35c1e.jpg) I have a ticket open with 505, I’ve uninstalled and reinstalled. Going on my 5th day of not being able to do anything. Worried about mail expiring, not meeting guild reqs, etc. Basically I hit 150 and I feel like it was trying to search for a piece of code to get me a new task and something failed. Anyone have any advice? It is something with the actual account as well, I’ve tried logging in on my brother’s xbox. Thanks for your help! ---
**Author:** ![Alpheon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/alpheon/32/52212_2.png) [@Alpheon](https://community.gemsofwar.com/u/Alpheon)\ **Post date:** [December 19, 2016, 10:25pm UTC](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947/2 "2016-12-19T22:25:02Z")
Hey there! Sorry about this. We’ve fixed the error that you’ve been receiving and you should now be able to log in correctly 🙂 ---
**Author:** ![Bmpolak](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bmpolak](https://community.gemsofwar.com/u/Bmpolak)\ **Post date:** [December 19, 2016, 10:26pm UTC](https://community.gemsofwar.com/t/interesting-error-message-that-is-not-allowing-me-to-play/16947/3 "2016-12-19T22:26:37Z")
very good, will try when I get home. Thank you for your response.