# Information about bans **URL:** \ **Category:** Official News\ **Created:** [December 27, 2022, 1:28am UTC](https://community.gemsofwar.com/t/information-about-bans/78325 "2022-12-27T01:28:26Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 1:28am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/1 "2022-12-27T01:28:26Z")
Hi everyone, Unfortunately, there was a bug causing players to be banned. We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day. This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned. One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that. We know that event scores were affected by this issue as well. We will be working out compensation as soon as we can. I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information: > **[Incorrect Bans, missing Trophies, Campaign Stars, Event Scores](https://gemsofwar.zendesk.com/hc/en-us/articles/6116055619727)** > > Status > The cause of the problem has been fixed. The affected players have been unbanned. Compensation is being organised. Follow this article to be notified when compensation has been sent out.Upda... We’re incredibly sorry for this unintended TERRIBLE christmas gift. We hope you’re all enjoying your holidays despite this while we work really hard to make this right. Update: 200 Gems compensation was sent to the banned players 50 Gems global compensation was sent to everyone There will be an extra Vault event weekend - date still to be advised --- _[View the full topic](https://community.gemsofwar.com/t/information-about-bans/78325)._