# Information about bans **URL:** \ **Category:** Official News\ **Created:** [December 27, 2022, 1:28am UTC](https://community.gemsofwar.com/t/information-about-bans/78325 "2022-12-27T01:28:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 1:28am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/1 "2022-12-27T01:28:26Z")
Hi everyone, Unfortunately, there was a bug causing players to be banned. We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day. This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned. One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that. We know that event scores were affected by this issue as well. We will be working out compensation as soon as we can. I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information: > **[Incorrect Bans, missing Trophies, Campaign Stars, Event Scores](https://gemsofwar.zendesk.com/hc/en-us/articles/6116055619727)** > > Status > The cause of the problem has been fixed. The affected players have been unbanned. Compensation is being organised. Follow this article to be notified when compensation has been sent out.Upda... We’re incredibly sorry for this unintended TERRIBLE christmas gift. We hope you’re all enjoying your holidays despite this while we work really hard to make this right. Update: 200 Gems compensation was sent to the banned players 50 Gems global compensation was sent to everyone There will be an extra Vault event weekend - date still to be advised ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 1:33am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/2 "2022-12-27T01:33:54Z")
^ Just updated my post. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [December 27, 2022, 1:33am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/3 "2022-12-27T01:33:56Z")
Has the (allegedly non-existent) auto-ban system been disabled? Many players would like to know they can now play GoW without the risk of being banned for no reason. 😊 🖖 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [December 27, 2022, 1:36am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/4 "2022-12-27T01:36:49Z")
> [@Kafka](#): > > This bug was fixed on Boxing Day (26th Dec) Will take that as a yes 😊 🖖 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 1:43am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/5 "2022-12-27T01:43:29Z")
Updated again with a bit more info regarding part of the fix ---
**Author:** ![sylverscale](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@sylverscale](https://community.gemsofwar.com/u/sylverscale)\ **Post date:** [December 27, 2022, 1:45am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/6 "2022-12-27T01:45:51Z")
What was (and is still affected): - Campaign stars - Ice Crystals - Trophies I am sure you’re aware but can’t hurt to have it in one place. ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [December 27, 2022, 1:46am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/7 "2022-12-27T01:46:02Z")
> [@Kafka](#): > > We’re incredibly sorry for this unintended TERRIBLE christmas gift. You could give us all the real ‘Christmas gift’ to compensate? 😉 > [@A week long vault event. Instead of Gws](https://community.gemsofwar.com/t/a-week-long-vault-event-instead-of-gws/78318): > > No compensation will be enough for time and resources lost. The Devs would be guessing anyway. And even 500 gems would be an insult. Postpone Gws and give a free week vault event. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 1:58am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/8 "2022-12-27T01:58:14Z")
Yeah it’s definitely going to be complicated to compensate. I will see what is possible and suggest the Vault event in addition to whatever we end up doing. ---
**Author:** ![Cooookie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cooookie/32/55339_2.png) [@Cooookie](https://community.gemsofwar.com/u/Cooookie)\ **Post date:** [December 27, 2022, 2:02am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/9 "2022-12-27T02:02:33Z")
Thank you for your hard work and the rest of the team. I hope your holidays went well. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/9/990a868c8de23645863de06ae643a5dc486af707.gif) ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [December 27, 2022, 2:16am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/11 "2022-12-27T02:16:59Z")
> [@Kafka](#): > > there was a bug causing players to be banned Will there be some transparency on how come players were being auto-banned when it was clearly stated that ALL bans require human input? 😊 🖖 ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 27, 2022, 3:02am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/12 "2022-12-27T03:02:34Z")
@Kafka any information on the missing event rewards, krinklemas crystals, and missing campaign stars? ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 27, 2022, 3:04am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/13 "2022-12-27T03:04:15Z")
Right now I’m just catching up on all the information and making sure all the players who wrote to us have a response, then I will coordinate with the team about what is possible for compensation. I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information: > **[Incorrect Bans, missing Trophies, Campaign Stars, Event Scores](https://gemsofwar.zendesk.com/hc/en-us/articles/6116055619727)** > > Status > The cause of the problem has been fixed. The affected players have been unbanned. Compensation is being organised. Follow this article to be notified when compensation has been sent out.Upda... ---
**Author:** ![Cronus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cronus/32/73674_2.png) [@Cronus](https://community.gemsofwar.com/u/Cronus)\ **Post date:** [December 27, 2022, 3:57am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/14 "2022-12-27T03:57:41Z")
@Kafka in case you missed this message, I am also very interested to find out the answer to this. Will there be an explanation on how players were auto banned whereas your design supposedly requires two humans to approve the bans? Thanks, ---
**Author:** ![CaptainAwesome](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/captainawesome/32/74890_2.png) [@CaptainAwesome](https://community.gemsofwar.com/u/CaptainAwesome)\ **Post date:** [December 27, 2022, 4:01am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/15 "2022-12-27T04:01:41Z")
1 Dragon Boss or 500 Dragonite of your choice (except Diamantina) 300 Ice Crystals 2 of each Orb A week long vault event would mostly/only benefit those who have time and might not compensate those enough who had suffered coz of this ban-bug Edit: Trophies, campaign stars, ice crystals and such things have to be restored regardless ofc 😉 ---
**Author:** ![ctenn2ls](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ctenn2ls/32/69996_2.png) [@ctenn2ls](https://community.gemsofwar.com/u/ctenn2ls)\ **Post date:** [December 27, 2022, 4:05am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/16 "2022-12-27T04:05:05Z")
I’ll freely admit that I wasn’t one of the banned users as I saw the warnings early enough to avoid Kris Krinkle based on the speculation. However, it still heavily affected my guild by players quitting to the point where it severely hindered us. I know I personally would be in favor of the Vault Week instead of Guild Wars despite not having the week off, with other compensation going to the players directly affected by the bans in addition to Vault Week. ---
**Author:** ![gmorin2](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gmorin2/32/93687_2.png) [@gmorin2](https://community.gemsofwar.com/u/gmorin2)\ **Post date:** [December 27, 2022, 4:13am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/17 "2022-12-27T04:13:52Z")
Many guilds lost upwards of a million trophies during the week Just cancel the events for a month and have only vault. That will hit thier wallets for solid 6 months if not more crippling thier revenue stream but serves them right. Shows that they not only ban players without doing like they said they do but are dodging the questions here right now, merry Christmas and to those that were banned in the past that were unjustly banned should get a pass just from this or just from tacets live stream getting banned during his Xmas stream for hacking?!! Without even using the offending troop! ---
**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\ **Post date:** [December 27, 2022, 4:15am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/18 "2022-12-27T04:15:36Z")
i had 470 or so crystal for the event i hope i get that amount, not 50 gems for 3 sigils. i invested 350-400 gems for those crystals. ---
**Author:** ![thejaz180](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/thejaz180/32/86249_2.png) [@thejaz180](https://community.gemsofwar.com/u/thejaz180)\ **Post date:** [December 27, 2022, 4:40am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/19 "2022-12-27T04:40:12Z")
> [@Kafka](#): > > We’re incredibly sorry for this unintended TERRIBLE christmas gift. Oh great, so there goes my conspiracy theory out the window (all in the name of fun tho’). 🤔😅 ---
**Author:** ![WhoDat](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/whodat/32/63679_2.png) [@WhoDat](https://community.gemsofwar.com/u/WhoDat)\ **Post date:** [December 27, 2022, 5:15am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/20 "2022-12-27T05:15:29Z")
Our compensation should be the following: 1. Test all new content before release to ensure it is bug free and functional. 2. Have a way to ensure no dragons boss duplicates or a way to craft a specific dragon boss. 3. Evaluate and listen to players experiences toward an event or troop and increase what makes your players happy and reward them for their progress and playing time. 4. Have a way of having employees working when office is closed/off or on holidays. 5. Have a system to enable players to know ahead of time what is in or not the chests on weekly basis. 6. A way to equip medals for Specific team and specific class traits for that specific team. This is besides what resources compensation you decide to give. ---
**Author:** ![GANNICUS1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gannicus1/32/70687_2.png) [@GANNICUS1](https://community.gemsofwar.com/u/GANNICUS1)\ **Post date:** [December 27, 2022, 5:28am UTC](https://community.gemsofwar.com/t/information-about-bans/78325/21 "2022-12-27T05:28:56Z")
Not even doing the battles even without the krinkle troop b/c I put too much money in this game to get a chance at a glitch ban. I heard too many got banned for using the troop and doing treasure maps plus doing battles in krinklemas without equipping the troop, so not taking a chance [Next page](https://community.gemsofwar.com/t/information-about-bans/78325.md?page=2)