# Impossible to access to AmazonAppstore-installed App

**URL:** <https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837>\
**Category:** Bug Reports\
**Created:** [November 14, 2022, 11:27am UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837 "2022-11-14T11:27:59Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 14, 2022, 10:56pm UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837/2 "2022-11-14T22:56:25Z")

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Hey @Courtaud

Since experiencing this, have you attempted a reinstall?  
If you need any assistance locating your account after reinstalling, if your cloud save is not triggered you can reach out to us in a Support ticket and we can walk you through that process;  
[Submit a Ticket](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)

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_[View the full topic](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837)._