# Impossible to access to AmazonAppstore-installed App

**URL:** <https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837>\
**Category:** Bug Reports\
**Created:** [November 14, 2022, 11:27am UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837 "2022-11-14T11:27:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Courtaud](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/courtaud/32/20160_2.png) [@Courtaud](https://community.gemsofwar.com/u/Courtaud)\
**Post date:** [November 14, 2022, 11:27am UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837/1 "2022-11-14T11:27:59Z")

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**Mobile, Android 11, Redmi Note 8:**

**What you were expecting to happen, and what actually happened:**  
Starting the game I’m told that there’s a new version and to update my app. Amazon Appstore has no updates.

**How often does this happen? When did it begin happening?**  
Since yesterday every time

**Steps to make it happen again**  
Trying to start the app.

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [November 14, 2022, 10:56pm UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837/2 "2022-11-14T22:56:25Z")

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Hey @Courtaud

Since experiencing this, have you attempted a reinstall?  
If you need any assistance locating your account after reinstalling, if your cloud save is not triggered you can reach out to us in a Support ticket and we can walk you through that process;  
[Submit a Ticket](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)

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<div class="post-metadata">

**Author:** ![Courtaud](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/courtaud/32/20160_2.png) [@Courtaud](https://community.gemsofwar.com/u/Courtaud)\
**Post date:** [November 14, 2022, 11:08pm UTC](https://community.gemsofwar.com/t/impossible-to-access-to-amazonappstore-installed-app/77837/3 "2022-11-14T23:08:53Z")

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I did, but again I’m told that I need to update and Amazon still isn’t offering any update. So I cannot enter my account’s name and password. I’m stuck to the title screen.

Edit. I understand that Amazon simply doesn’t have the last update or it has not been uploaded yet. I have the game on other devices but this one can play with mobile data.