# I unlocked the crystal axe never got it **URL:** \ **Category:** Support\ **Created:** [February 18, 2019, 6:42pm UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212 "2019-02-18T18:42:21Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 18, 2019, 6:42pm UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/1 "2019-02-18T18:42:22Z")
**What you were expecting to happen, and what actually happened?** To get the weapon **What are the steps to make it happen again?** There are none its purchased **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** I have purchased this item in the invasion event but have not got the weapon ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [February 18, 2019, 7:01pm UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/2 "2019-02-18T19:01:17Z")
Your filter is empty? Do you see it when clicking unowned? ---
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 18, 2019, 7:19pm UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/3 "2019-02-18T19:19:53Z")
I cant see it in unowned either ---
**Author:** ![Kickahaota](https://avatars.discourse-cdn.com/v4/letter/k/ea666f/32.png) [@Kickahaota](https://community.gemsofwar.com/u/Kickahaota)\ **Post date:** [February 19, 2019, 2:18am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/4 "2019-02-19T02:18:03Z")
Same thing here. I purchased Tier III but don’t see the Crystal Axe in either owned or unowned. Very odd. ---
**Author:** ![Fleg](https://avatars.discourse-cdn.com/v4/letter/f/5e9695/32.png) [@Fleg](https://community.gemsofwar.com/u/Fleg)\ **Post date:** [February 19, 2019, 3:09am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/5 "2019-02-19T03:09:08Z")
Actually it’s not odd at all. Happens all the time with these devs. ---
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 19, 2019, 3:35am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/6 "2019-02-19T03:35:48Z")
Hmm glad to know im not alone haha ---
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 19, 2019, 4:18am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/7 "2019-02-19T04:18:13Z")
So is there a fix spent the gems want the rewards ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [February 19, 2019, 4:23am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/8 "2019-02-19T04:23:38Z")
Have you tried restarting and checking again? Sometimes it can take a little while to appear. ---
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 19, 2019, 4:26am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/9 "2019-02-19T04:26:28Z")
Yes ive done that at least 5 times i got it last night still not there i will wait a little longer ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [February 19, 2019, 4:28am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/10 "2019-02-19T04:28:48Z")
Do you have any screenshots, as well, of the Tiers you purchased and where it’s supposed to be? But yes, don’t worry, this thing has happened before, so if it doesn’t show up at some point, Support should be able to help you out. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 19, 2019, 4:43am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/11 "2019-02-19T04:43:38Z")
Hey there, can you please be sure you have properlly force quit the game and reopened it. I can see the Weapon was logged as received when you purchased it 19 hours ago. It looks like you were online over daily reset, and purchased the Weapon without restarting the game after 7 am GMT. To force quit: 1. Start by pressing the **Xbox** button to open the guide. 2. Verify that the **game** or app you wish to **close** is highlighted from the mini-guide on the left side of the screen, and then press the Menu button on your controller. 3. Select **Quit** Xbox likes to keep games running in the background. Over [daily reset](https://gemsofwar.zendesk.com/hc/en-us/articles/360000323595-Daily-and-Weekly-Reset-Events-in-Gems-of-War), our server data changes over, and if you don’t immediately earn something you bought restarting the game will fix this. We also have an article on not receiving weapons immediately after purchase [here](https://gemsofwar.zendesk.com/hc/en-us/articles/360000718296-Missing-weapon-after-purchase). ---
**Author:** ![DubiousPython](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@DubiousPython](https://community.gemsofwar.com/u/DubiousPython)\ **Post date:** [February 19, 2019, 6:48am UTC](https://community.gemsofwar.com/t/i-unlocked-the-crystal-axe-never-got-it/52212/12 "2019-02-19T06:48:01Z")
Thank you that totally worked 😁