# I paid 50$ and the store stole the money (Solved) **URL:** \ **Category:** Gameplay Chat (PlayStation 4/Xbox One)\ **Created:** [December 29, 2016, 5:03am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421 "2016-12-29T05:03:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 5:03am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/1 "2016-12-29T05:03:40Z")
I paid 50$ for the deathknight bundle. But the store shut down and took my money. Gave me NOTHING. Borderline criminal. Only time I decided to buy dlc this happens. I have a screenshot of the recipe. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [December 29, 2016, 5:05am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/2 "2016-12-29T05:05:29Z")
Send a ticket to support with the details. [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) ---
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 5:10am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/3 "2016-12-29T05:10:11Z")
What do you mean? ---
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [December 29, 2016, 5:19am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/4 "2016-12-29T05:19:34Z")
What do you mean, what does he mean? Follow the link, it has a form you can fill out to get compensated. Support for this game is pretty great. ---
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 5:27am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/5 "2016-12-29T05:27:35Z")
When does it typically get back? Sorry, I am just so frustrated ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [December 29, 2016, 5:28am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/6 "2016-12-29T05:28:33Z")
Generally within a day or so, but they are short staffed at the moment due to the Christmas holidays, so it might be two? I’m not sure. @Nimhain should be able to shed more light on the current support timeframes. ---
**Author:** ![Lady\_Kendra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lady_kendra/32/66912_2.png) [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\ **Post date:** [December 29, 2016, 5:28am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/7 "2016-12-29T05:28:36Z")
Zombie… Chill down, send in a support ticket, tell them exactly what’s going on, and you’ll get a response when they’re able to. Remember, they’re not fully staffed right now, so you won’t get this fixed, like, with the snap of a finger. ---
**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://community.gemsofwar.com/u/Adam)\ **Post date:** [December 29, 2016, 5:28am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/8 "2016-12-29T05:28:48Z")
Calm down they’re obviously not criminals lol. Send a support ticket and it will be resolved don’t worry. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 29, 2016, 5:30am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/9 "2016-12-29T05:30:20Z")
If you’ve sent us a support request about this, I’ll be able to easily handle it myself. ---
**Author:** ![Lady\_Kendra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lady_kendra/32/66912_2.png) [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\ **Post date:** [December 29, 2016, 5:31am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/10 "2016-12-29T05:31:11Z")
There ya’ go, Zombie. Just click on that link @Ozball posted, and Nim will help. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [December 29, 2016, 5:33am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/11 "2016-12-29T05:33:00Z")
Just click here on the page I linekd and fill out the form that pops up. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/9/e9e2dd6402b64788a1b48e6ce450e609bf309259.png) ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 29, 2016, 5:33am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/12 "2016-12-29T05:33:46Z")
It’s all good, he’s contacted us and we’re working on it now. ---
**Author:** ![Lady\_Kendra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lady_kendra/32/66912_2.png) [@Lady\_Kendra](https://community.gemsofwar.com/u/Lady_Kendra)\ **Post date:** [December 29, 2016, 5:34am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/13 "2016-12-29T05:34:28Z")
Cool beans! 🙂 You da’bomb, @Nimhain. 😃 ---
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 5:35am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/14 "2016-12-29T05:35:23Z")
I typically never buy dlc. but I like the game so much I was about to drop 100$ into it. (2 sets of 50$) I never had this happen before and I never been on these forums. I didn’t know what to expect or what to do. Thanks for helping. Hopefully this gets resolved. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [December 29, 2016, 5:36am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/15 "2016-12-29T05:36:43Z")
All good, we all can get frustrated when things don’t do as expected 😉 The Devs are good at resolving these things. And the community on the forums is one of the best you’ll see anywhere online. We’re always willing to help out if we can. ---
**Author:** ![Nephilim](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nephilim/32/29092_2.png) [@Nephilim](https://community.gemsofwar.com/u/Nephilim)\ **Post date:** [December 29, 2016, 7:18am UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/16 "2016-12-29T07:18:29Z")
Whenever I’ve had issues they’re sorted out very quickly AND compensated. I’ve never known support like this for anything, never mind a video game. These devs are the best imo. ---
**Author:** ![Clutch](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/clutch/32/4220_2.png) [@Clutch](https://community.gemsofwar.com/u/Clutch)\ **Post date:** [December 29, 2016, 1:16pm UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/17 "2016-12-29T13:16:58Z")
Yeah , they work pretty fast and are always friendly. Dont happen to often these days. ---
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 11:20pm UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/18 "2016-12-29T23:20:45Z")
I want VIP chests, but I am afraid of dropping another 50$ ☹ ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [December 29, 2016, 11:28pm UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/19 "2016-12-29T23:28:21Z")
> [@Cold\_Zombie](#): > > I want VIP chests, but I am afraid of dropping another 50$ ☹ No worry bro if something happen @Nimhain will help you ---
**Author:** ![Cold\_Zombie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cold_zombie/32/17158_2.png) [@Cold\_Zombie](https://community.gemsofwar.com/u/Cold_Zombie)\ **Post date:** [December 29, 2016, 11:43pm UTC](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421/20 "2016-12-29T23:43:12Z")
Would 80$ total get me to VIP 5? [Next page](https://community.gemsofwar.com/t/i-paid-50-and-the-store-stole-the-money-solved/17421.md?page=2)