We reply to ban appeals last as we don’t want banned players taking support away from fair players who genuinely need help.
@Schu, I’m sorry there was a wait on your ticket, it’s been a tough year as we’ve not been in the office for most of it and we are a very small team. We don’t actually accept bug reports in support tickets, they’re processed here on the forum. Usually the bug report ticket is solved and an email is sent explaining that we read the bug report and directs to the help center so you can see our known issues link and there’s also a link to the relevant section of the forum to put the bug report if you want. If you haven’t already received that reply in your email, you will soon.