# I need help for my missing stars **URL:** \ **Category:** Uncategorized\ **Created:** [February 18, 2022, 7:29am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242 "2022-02-18T07:29:26Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 7:29am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/1 "2022-02-18T07:29:26Z")
![IMG_20220218_145635](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/2/d21b24bb6765998367e3bf3fefb6697a675b4b88.jpeg) ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [February 18, 2022, 9:41am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/2 "2022-02-18T09:41:15Z")
Counters higher than the number of fingers on both hands tend to be slightly off in this game. Open a support ticket [here](https://gemsofwar.zendesk.com/hc/en-us/requests/new), issue “Missing rewards or game content”. ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 10:08am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/3 "2022-02-18T10:08:01Z")
thank you But before I post this post I’ve tried to email them But they asked me to post I don’t know if they are willing to solve the problem for me I bought a pass But I can’t get what I deserve And I don’t think the authorities want to help me at all When I send a question email, they will only reply automatically Reply me some solutions that are not helpful ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [February 18, 2022, 10:14am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/4 "2022-02-18T10:14:21Z")
> [@xuanheray](#): > > I’ve tried to email them You need to open a support ticket as described above. Sending carrier pigeons or a message in a bottle also won’t help, it’s unlikely to reach the right target. 😜 > [@xuanheray](#): > > I don’t know if they are willing to solve the problem for me They are, they actually seem to be very good at handling individual issues. ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 10:27am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/5 "2022-02-18T10:27:51Z")
thank you 😭 i will try again next week ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 11:41am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/6 "2022-02-18T11:41:49Z")
I went over what you just said (my English is not good, there may be a problem with the translation software) In fact, I used to send emails in the way you said But they always use automatic reply email Finally, let me send a message to the forum I don’t know who to look for to solve my problem now Really sad I spent money but didn’t get what I deserved The authorities have been perfunctory to me JETO replied before. I’ll deal with the problem But several days passed without any news ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 12:43pm UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/7 "2022-02-18T12:43:45Z")
XUANHERAY\_X3Z9 thank you！ ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [February 18, 2022, 12:55pm UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/8 "2022-02-18T12:55:12Z")
I’ve opened a support ticket for your account, to get around the language barrier. Not sure if that’s going to work, can’t hurt to try though. ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [February 18, 2022, 1:08pm UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/9 "2022-02-18T13:08:37Z")
I don’t know how to express it thank you very much 😭 ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 8, 2022, 5:34pm UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/10 "2022-03-08T17:34:28Z")
Good news, the support ticket is finally getting processed. I hope you are still playing the game after having to wait this long. 😟 ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [March 9, 2022, 4:36am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/11 "2022-03-09T04:36:49Z")
Hello Thank you for remembering me I’m still playing this game But they seem to have forgotten my problem I don’t know what to do ---
**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\ **Post date:** [March 11, 2022, 10:14am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/12 "2022-03-11T10:14:13Z")
> [@xuanheray](#): > > But they seem to have forgotten my problem They are working on it. In fact, they seem to have corrected the issue. > [@xuanheray](#): > > I don’t know what to do Restart your game, your missing campaign stars should show up now. Please send word if the counter is still incorrect and I’ll bump back the ticket. ---
**Author:** ![xuanheray](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xuanheray](https://community.gemsofwar.com/u/xuanheray)\ **Post date:** [March 11, 2022, 10:26am UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/13 "2022-03-11T10:26:59Z")
I’ve received them! Thank you for always remembering me Thank you very much Have a nice weekend! 🥰 ---
**Author:** ![Hazard1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hazard1/32/76717_2.png) [@Hazard1](https://community.gemsofwar.com/u/Hazard1)\ **Post date:** [March 12, 2022, 4:05pm UTC](https://community.gemsofwar.com/t/i-need-help-for-my-missing-stars/74242/14 "2022-03-12T16:05:08Z")
Well reading this made my day! 😊