# I’m having issues with the shop

**URL:** <https://community.gemsofwar.com/t/i-m-having-issues-with-the-shop/44024>\
**Category:** Bug Reports\
**Created:** [August 13, 2018, 6:00am UTC](https://community.gemsofwar.com/t/i-m-having-issues-with-the-shop/44024 "2018-08-13T06:00:03Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Frenziedclock55](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frenziedclock55](https://community.gemsofwar.com/u/Frenziedclock55)\
**Post date:** [August 13, 2018, 6:00am UTC](https://community.gemsofwar.com/t/i-m-having-issues-with-the-shop/44024/1 "2018-08-13T06:00:03Z")

</div>

For the past few months I have been having an issue with the shop saying that I have purchased every item and I cannot purchase it again. I have not made a cash purchase yet but I would like to in the future!  
I do not have any cards saved to my Xbox profile to be able to make purchases just so my children don’t purchase items without permission.

I have downloaded this game on my second Xbox One and still have this issue.

I just go to the shop and it says this, but I am still able to make in game purchases using Gems and glory rewards!

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/b/1b8c62a916cea88f97092aa21a1181cc92fa756b.jpeg) ![image|666x500]

Platform  
Xbox One

---

<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [August 13, 2018, 6:42am UTC](https://community.gemsofwar.com/t/i-m-having-issues-with-the-shop/44024/2 "2018-08-13T06:42:43Z")

</div>

Hello,

Please try the steps in this article to correct the issue

> **[Xbox: "You already own this" prevents purchases](https://gemsofwar.zendesk.com/hc/en-us/articles/360000126955-Xbox-You-already-own-this-prevents-purchases)**
>
> Tap 'follow' in the top right-hand corner to be notified of any updates to this issue.
> Status
> Please follow the workarounds below. This issue is under investigation by the game team.
> The issue:
> Whe...

---

<div class="post-metadata">

**Author:** ![Frenziedclock55](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@Frenziedclock55](https://community.gemsofwar.com/u/Frenziedclock55)\
**Post date:** [August 13, 2018, 7:33am UTC](https://community.gemsofwar.com/t/i-m-having-issues-with-the-shop/44024/3 "2018-08-13T07:33:32Z")

</div>

This fixed the issue thank you very much in helping me with this concern!