# I lost over 30,000 souls out of nowhere

**URL:** <https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920>\
**Category:** Support\
**Created:** [May 17, 2016, 2:13am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920 "2016-05-17T02:13:32Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [May 17, 2016, 2:16am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920/2 "2016-05-17T02:16:30Z")

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There’s many that have experienced this today.

> [@I lose all souls. Do you know why?](http://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891):
>
> Hello, I would like to increase the level of the new card by using souls. But I see my counter to 260 souls. The last monday my account had 99 000 souls. Do you thing the counter reset if I exceed 99 999 souls ? Thank you for your answer Did

Judging from the responses most have been reimbursed their souls. Hope it helps. Perhaps contacting support and submitting a ticket would be the best thing to do.

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