# I lost over 30,000 souls out of nowhere

**URL:** <https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920>\
**Category:** Support\
**Created:** [May 17, 2016, 2:13am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920 "2016-05-17T02:13:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GREEK-13](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/greek-13/32/5511_2.png) [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\
**Post date:** [May 17, 2016, 2:13am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920/1 "2016-05-17T02:13:32Z")

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So, I’m a bit of a hoarder, and have been playing quite a bit of arena lately to farm souls. I had around 35,000 souls last time I checked. A minute ago, I was looking at upgrading a class, and noticed that I had only a little over 2,000 souls. I initially thought it was just a glitch, because last time I looked at the class level up tab it showed level up one increment then two increments, as opposed to the max increments allowed on the second tab (which would have been maxed since I had well over 30k souls). When I closed out and went back, it was normal again. Not the case when I closed the app and checked my souls again. Needless to say, I’m not very happy about this. 30k souls takes a lot of time to get. Where are my souls at!? Any help is appreciated.

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [May 17, 2016, 2:16am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920/2 "2016-05-17T02:16:30Z")

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There’s many that have experienced this today.

> [@I lose all souls. Do you know why?](http://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891):
>
> Hello, I would like to increase the level of the new card by using souls. But I see my counter to 260 souls. The last monday my account had 99 000 souls. Do you thing the counter reset if I exceed 99 999 souls ? Thank you for your answer Did

Judging from the responses most have been reimbursed their souls. Hope it helps. Perhaps contacting support and submitting a ticket would be the best thing to do.

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**Author:** ![GREEK-13](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/greek-13/32/5511_2.png) [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\
**Post date:** [May 17, 2016, 2:18am UTC](https://community.gemsofwar.com/t/i-lost-over-30-000-souls-out-of-nowhere/6920/3 "2016-05-17T02:18:27Z")

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Thank you. I hope so. I save up most of my souls, so I can spend them only on troops that I like. I really hope this is fixed soon.