# I lost my whole game

**URL:** <https://community.gemsofwar.com/t/i-lost-my-whole-game/40609>\
**Category:** Support\
**Created:** [June 6, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609 "2018-06-06T12:05:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![3xDrachel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/3xdrachel/32/37026_2.png) [@3xDrachel](https://community.gemsofwar.com/u/3xDrachel)\
**Post date:** [June 6, 2018, 12:05pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/1 "2018-06-06T12:05:20Z")

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**What you were expecting to happen, and what actually happened?**

**What are the steps to make it happen again?**

\*\*Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!\*\*w

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**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Post date:** [June 6, 2018, 12:24pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/2 "2018-06-06T12:24:55Z")

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[http://gemsofwar.zendesk.com/hc/en-us](http://gemsofwar.zendesk.com/hc/en-us)

You’ll need to make an account to submit a ticket, but I think Zendesk works US business hours (unlike our devs, who are Australian). So presuming you want help in the next ten to twelve hours, try there rather than waiting for a dev to see these posts.

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**Author:** ![3xDrachel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/3xdrachel/32/37026_2.png) [@3xDrachel](https://community.gemsofwar.com/u/3xDrachel)\
**Post date:** [June 6, 2018, 1:20pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/3 "2018-06-06T13:20:19Z")

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ok try thank you

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [June 6, 2018, 11:32pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/4 "2018-06-06T23:32:39Z")

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Oh, I already responded but yes, that is the correct link. Please ensure if you have an account recovery issue that you select “Account Issue”.

Yes, don’t worry about when you submit the ticket, you can create an account 24/7 🙂

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**Author:** ![Paulodarck](https://avatars.discourse-cdn.com/v4/letter/p/9de0a6/32.png) [@Paulodarck](https://community.gemsofwar.com/u/Paulodarck)\
**Post date:** [June 15, 2018, 5:02pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/5 "2018-06-15T17:02:28Z")

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Perdir meu jogo também

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**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\
**Post date:** [June 15, 2018, 5:16pm UTC](https://community.gemsofwar.com/t/i-lost-my-whole-game/40609/6 "2018-06-15T17:16:25Z")

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Sorry, I don’t speak Portuguese.

Você precisará criar uma conta para enviar um ticket, mas acho que o Zendesk funciona no horário comercial dos EUA (ao contrário de nossos desenvolvedores, que são australianos). Então presumindo que você quer ajuda nas próximas dez a doze horas, tente lá, em vez de esperar por um desenvolvedor para ver esses posts.

[http://gemsofwar.zendesk.com/hc/en-us](http://gemsofwar.zendesk.com/hc/en-us)

Verifique se você tem um problema de recuperação de conta que selecionou “Account Issue”.

Não se preocupe quando você enviar o ticket, você pode criar uma conta 24/7