# I lose all souls. Do you know why?
**URL:** https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891
**Category:** Support
**Created:** [May 16, 2016, 3:31pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891 "2016-05-16T15:31:23Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@did85](https://community.gemsofwar.com/u/did85)
#### Post date: [May 16, 2016, 3:31pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/1 "2016-05-16T15:31:23Z")
Hello,
I would like to increase the level of the new card by using souls.
But I see my counter to 260 souls.
The last monday my account had 99 000 souls.
Do you thing the counter reset if I exceed 99 999 souls ?
Thank you for your answer
Did
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### Author:  [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)
#### Post date: [May 16, 2016, 3:32pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/2 "2016-05-16T15:32:40Z")
there is aproblem server side. might want to wait a bit. it is in the bottom of the official post about the type
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [May 16, 2016, 3:34pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/3 "2016-05-16T15:34:34Z")
> [@Shifting The Scales](https://community.gemsofwar.com/t/shifting-the-scales/6874/66):
>
> We’ve just fixed an issue where some souls were lost by people playing a game on the end of the priest event
Please contact support about this so we can fix this.
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### Author:  [@did85](https://community.gemsofwar.com/u/did85)
#### Post date: [May 16, 2016, 3:40pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/4 "2016-05-16T15:40:57Z")
Nimhain, sorry I’m french and I don’t find the support. Since the game or in a part in this forum ?
Thank you for your help
Regards
Did
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [May 16, 2016, 3:43pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/5 "2016-05-16T15:43:23Z")
Hi @did85 These images might help you figure out how to get a request to support:
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### Author:  [@lesson](https://community.gemsofwar.com/u/lesson)
#### Post date: [May 16, 2016, 3:44pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/6 "2016-05-16T15:44:58Z")
I lost about 100k souls!!
Invite code LESSON\_1
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### Author:  [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [May 16, 2016, 3:46pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/7 "2016-05-16T15:46:41Z")
@lesson You’re better off sending a ticket to support. They’re actively looking at that at the moment to fix this issue I believe.
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### Author:  [@Grundulum](https://community.gemsofwar.com/u/Grundulum)
#### Post date: [May 16, 2016, 3:48pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/8 "2016-05-16T15:48:34Z")
How do you all have 100,000+ souls?! Why aren’t you upgrading your troops?!
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### Author:  [@did85](https://community.gemsofwar.com/u/did85)
#### Post date: [May 16, 2016, 3:54pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/9 "2016-05-16T15:54:24Z")
Thank you Ozball.
The request created :
“Your request was successfully submitted.”
Grundulum, I have more 90 000 souls because I don’t update my troops and I play a lot of. I use always the same troups.
I hope you can solve it.
Did
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [May 16, 2016, 4:01pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/10 "2016-05-16T16:01:05Z")
I’ve sent you your souls via the in game mail lesson.
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### Author:  [@lesson](https://community.gemsofwar.com/u/lesson)
#### Post date: [May 16, 2016, 4:09pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/11 "2016-05-16T16:09:51Z")
thankyou!!
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### Author:  [@did85](https://community.gemsofwar.com/u/did85)
#### Post date: [May 16, 2016, 4:16pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/12 "2016-05-16T16:16:18Z")
Nimhain,
thank you. I send you an email for the procedure. I don’t see anything in the game.
Regards
Did
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### Author:  [@lesson](https://community.gemsofwar.com/u/lesson)
#### Post date: [May 16, 2016, 4:23pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/13 "2016-05-16T16:23:43Z")
thankyou very much !
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### Author:  [@did85](https://community.gemsofwar.com/u/did85)
#### Post date: [May 16, 2016, 4:40pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/14 "2016-05-16T16:40:00Z")
Thank you Nimhain for your help
I receive souls in the game.
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### Author:  [@lesson](https://community.gemsofwar.com/u/lesson)
#### Post date: [May 16, 2016, 4:40pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/15 "2016-05-16T16:40:44Z")
tankyou too
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### Author:  [@Nimhain](https://community.gemsofwar.com/u/Nimhain)
#### Post date: [May 16, 2016, 4:43pm UTC](https://community.gemsofwar.com/t/i-lose-all-souls-do-you-know-why/6891/16 "2016-05-16T16:43:37Z")
No problem guys, happy to help.
(Besides who needs sleep 😉)