# I know other Guild mates are playing on PC but I cannot
**URL:** https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743
**Category:** Support
**Created:** [February 7, 2017, 7:14pm UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743 "2017-02-07T19:14:38Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@ChroniKing](https://community.gemsofwar.com/u/ChroniKing)
#### Post date: [February 7, 2017, 7:14pm UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743/1 "2017-02-07T19:14:38Z")
**What you were expecting to happen, and what actually happened?**
log in and start playing, and getting the “ERROR our servers are currently experiencing difficulties. We’re working to fix the problem. Please wait a few minutes and restart the game”
**What are the steps to make it happen again?**
tried to log in 2-3 times an hour since 8am EST
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### Author:  [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)
#### Post date: [February 7, 2017, 8:53pm UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743/2 "2017-02-07T20:53:52Z")
I don’t have any trouble. Maybe it’s the same issue that’s described here?
> [@GoW + Malware bytes = malicious website detected](http://community.gemsofwar.com/t/gow-malware-bytes-malicious-website-detected/19557):
>
> The game was running fine, then at the end of a battle (after playing for a few hours) I get a malware bytes anti malware popup saying: malicious website detected. The game doesn’t even boot up anymore now: And from the log of malware bytes anti malware: Detection, 05-Feb-17 11:59, SYSTEM, MYNAME, Protection, Malicious Website Protection, Domain, 34.193.166.194, [gemsofwar.us-east-1.elasticbeanstalk.com](http://gemsofwar.us-east-1.elasticbeanstalk.com), 1587, Outbound, D:\Games\SteamGames\steamapps\common\Gems of War\GemsOfWar.exe, …
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### Author:  [@ChroniKing](https://community.gemsofwar.com/u/ChroniKing)
#### Post date: [February 8, 2017, 1:18am UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743/3 "2017-02-08T01:18:54Z")
I don’t have anything that would do this,
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### Author:  [@GemsCollector](https://community.gemsofwar.com/u/GemsCollector)
#### Post date: [February 8, 2017, 8:36am UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743/4 "2017-02-08T08:36:00Z")
So maybe submit a ticket (at [https://gemsofwar.zendesk.com/](https://gemsofwar.zendesk.com/)) - it seems to be an individual problem, maybe has sth to do with the account, not the connection.
Oh, important: do you have your account linked to another device? If so, is there the same error there?
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### Author:  [@Annaerith](https://community.gemsofwar.com/u/Annaerith)
#### Post date: [February 8, 2017, 9:20am UTC](https://community.gemsofwar.com/t/i-know-other-guild-mates-are-playing-on-pc-but-i-cannot/19743/5 "2017-02-08T09:20:56Z")
not sure does it still apply for you but did you try to restart steam / check for steam/gow updates?
i think there was some cases where missing latest update would couse your game being unable to connect